Housing Coordinator

Job Description

Job Description

Housing Coordinator

Hybrid WFH in Reston, VA | Currently – 2 Days In Office – 3 Days Remote

SPARGO, Inc . is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars.

Benefits

• Casual Work Environment
• 100% Company Paid Medical (choice of 3 plans), Dental and Vision for Employee
• Available FSA or HSA account
• 100% Company paid Basic Term Life and AD&D Insurance
• 100% Company paid Long Term Disability Insurance
• AFLAC is Available
• 401(k) Plan
• Paid Sick and Vacation Leave

Summary

A Housing Coordinator supports the delivery of housing services across multiple client accounts, ensuring accurate, efficient, and customer‑focused operations. This role works under the guidance of an assigned Team Lead and collaborates closely with the broader Housing team to maintain seamless service and effective communication.

Essential Duties and Responsibilities:

1. Assists Account Managers on accounts ranging from 50 rooms to 30,000 rooms.
2. Respond to questions from customers and hotels through email, telephone, and fax.
3. Backs up the Housing Correspondence Coordinator with managing incoming show email
4. Alerts Account Managers of general show trends and/or website related issues
5. Maintain files of pertinent show information as provided by Housing Account Managers and acts as a liaison with SPARGO Customer Service.
6. Enters contracted hotel information into the Database Management System.
7. Provides back up show coverage during staff absences.
8. Assists with the hotel report process
9. Coordinates with hotels to obtain rooming lists
10. Checks hotel rooming lists for accuracy
11. Coordinates with hotels to obtain final pick-up numbers, post-show audit results, and other hotel related items.
12. Maintains historical files for all shows creating a final all-hotel, pick-up report.
13. Perform data entry and other duties as assigned.

Qualifications: (computer & communication skills, training, certification, etc.)

1. Highly organized with excellent follow-through.
2. Ability to track multiple detail-oriented projects simultaneously.
3. Strong verbal and written communication skills.
4. Prioritizes outstanding customer service.
5. High level of accuracy and attention to detail.
6. Proficiency in Microsoft Office Suite.
7. Ability to work independently and as part of a team.
8. Self-motivated and results oriented.

Education and/or Experience:

1. 2+ years meeting or conference/hotel experience or another related field preferred.
2. High School Diploma or equivalent required; bachelor’s degree in a related field preferred.

Travel Required: Minimal

FLSA Status: x Exempt o Non-Exempt