Systems Administrator

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Manages the functionality and efficiency of a group of computers running on one or more operating systems.

• Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provide IT Service Management functions and first level troubleshooting to all customers.

• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyze, diagnose, and isolate failures to hardware.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participates in special projects as required.

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Shift work is on a rotating Panama Schedule.

Schedule 1 Schedule 2

Work - Mon, Tues Off - Mon, Tue

Off - Wed, Thur Work - Wed, Thu

Work - Fri, Sat, Sun Off - Fri, Sat, Sun

Off - Mon, Tue Work - Mon, Tues

Work - Wed, Thu Off - Wed, Thur

Off - Fri, Sat, Sun Work - Fri, Sat, Sun

Shifts are 6 AM to 6 PM, 6 PM to 6 AM

WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree
● Required Experience: with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
● Required Technical Skills:

1+ years of directly related experience in systems administration and analysis.

• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred
• Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)

● Security Clearance Level: TS/SCI with Polygraph
● Required Skills and Abilities:

● Location: On Customer Site
● US Citizenship Required

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required