Client Service Specialist

About Mainspring Recovery

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Job Title

Client Service Specialist

Reports To

Director of Residential Aide Services, Residential Aide Manager

Department

Residential Aides

Location

On-site, Lynchburg, VA

Employment Type

Full-time | Hourly | Non-Exempt

Compensation

The pay range for this position is $19-22 hourly, set in good faith based on the responsibilities of the role, qualifications, and market conditions.

Job Summary

The Client Service Specialist serves as the primary liaison between the Food Services, Procurement and Facilities Management, ensuring effective communication, inventory management, and operational support across multiple departments. This position is responsible for overseeing kitchen and supply inventory, supporting meal service operations, coordinating departmental supply orders, assisting with the Donations Closet, and helping maintain a clean, organized, and compliant environment for clients and staff.

Key Responsibilities

• Maintain cleanliness and sanitation of kitchen, food service, and dining areas in accordance with food safety standards and industry best practices.
• Assist with inventory management, including receiving, organizing, stocking, and monitoring food and beverage supplies.
• Ensure food and beverage storage areas are fully stocked, organized, and maintained at appropriate temperatures.
• Maintain accurate and consistent temperature logs and other required food safety documentation.
• Monitor and reinforce compliance with food safety, sanitation, and meal service procedures.
• Assist with the setup, service, and cleanup of dining areas and meal operations.
• Serve as a liaison between Food Services and Facilities Management to support daily operations and resolve service-related concerns.
• Provide excellent customer service by addressing or appropriately escalating client and staff concerns.
• Train Residential Aides on proper meal service procedures and food handling expectations.
• Coordinate and order inventory, supplies, and materials for all departments to maintain operational readiness and adequate stock levels.
• Assist with the management, organization, and distribution of donations through the Donations Closet.
• Coordinate, plan, and order supplies for client activities, events, and engagement programs.
• Support inventory audits, track usage trends, and identify opportunities to improve efficiency and reduce waste.
• Perform additional duties and responsibilities as assigned.

Minimum Qualifications

Education / Credentials

• High School Diploma or GED required.
• ServSafe Certification or comparable accredited food safety certification required.
• Valid driver's license and reliable transportation required

Experience

• Minimum of one (1) year of experience working in a kitchen or food service environment required.
• Experience in a healthcare, behavioral health, residential, or institutional setting preferred.

Knowledge / Skills

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Strong attention to detail.
• Ability to work independently and collaboratively across departments.
• Ability to prioritize tasks in a fast-paced environment.
• Basic inventory management and recordkeeping skills.
• Ability to lift and carry up to fifty (50) pounds.
• Commitment to maintaining a safe, clean, and client-centered environment.

Working Conditions

• Non direct care
• Monday-Friday 10:30am-7:00pm
• Holidays, weekends and non traditional hours required as needed
• Ability to stand, walk, bend, stoop, and lift throughout the workday.
• Ability to lift and move up to fifty (50) pounds regularly.
• Ability to work in kitchen, storage, and warehouse environments.

Why This Role Matters

• At Mainspring Recovery, every role contributes to the healing journey of the individuals we serve. The Client Service Specialist plays a vital behind-the-scenes role in creating an environment where clients can focus on recovery by ensuring meals are served safely, supplies are available when needed, and daily operations run smoothly. Through collaboration, organization, and service, this position directly supports both client care and staff success. It is an opportunity to develop valuable operational and leadership skills while being part of a mission-driven team that believes every detail matters and every person has the ability to make a meaningful impact on the lives of others.

Pre-Employment Requirements

Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Equal Employment Opportunity Statement

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

EEO Is The Law

The Pay Range For This Role Is

19 - 22 USD per hour(Lynchburg 3.5/3.1/2.5)