Guest Experience Specialist, Escape Room Live
Job Description
Job Description
We are located in Alexandria! Copy & paste the link below to learn more about our company & the role:
-9unQdAjMw3tE2T/view?usp=sharingTHE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day !
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG’s Party Host Practices
○ Prepare the party venue
○ Connect with guests
○ Keep the energy high
○ Customize the experience
○ Make sure everyone leaves happy
● Using TEG’s Hospitality Habits
○ Courtesy
○ Cleanliness
○ Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
○ Checking in guests
○ Coordinating game start times with Team Leader
○ Answering the phone
○ Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG’s Steps for Creating TEG Fans
○ Extend the invite
○ Keep the party going
○ Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG’s Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
Recommended Jobs
Registered Dental Hygienist
Dental Hygienist – Join Our Growing Team Arlington, VA! Are you looking for more than just a job? At our thriving practice in Arlington , we’re creating something special — and we want you to be …
B2B Outside Sales Representative
Job Description Job Description Job Offer - B2B Field Agent with Protected Territory Position: Field Agent with Protected Territory Compensation: Commission Sales (1099). Unlimited Potentia…
DevSecOps Environment Engineer, TS/SCI REQUIRED
DevSecOps Environment Engineer, TS/SCI REQUIRED Position Description CGI Federal has an exciting opportunity for a DevSecOps Environment Engineer within our Intel sector advancing the national s…
Maintenance Technician/Lube Tech
Do you enjoy performing maintenance and repairs to vehicles? Do you want a rewarding career and to be valued as an employee? Would you like the opportunity to grow into more than a maintenance technic…
Senior Power Electronics Engineer
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.…
Cashier - Big Buns (One Loudoun)
Overview: Are you ready to welcome guests with a warm smile and provide exceptional service at the heart of our dining experience? As a Cashier at Big Buns , you'll be the friendly face that gree…
Government and Public Sector - Assurance - Manager
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and…
Senior Associate, Data Scientist - NLP
Overview Senior Associate, Data Scientist - NLP Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card o…
At Your Service Agent
Description Objective: Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with resu…
Medical Director needed for Primary Care in Richmond, VA - 280-300K + Full Benefits
Job Description Job Description Quick job details: Location : Richmond, VA Position: Medical Director (Primary Care) Start Date : 60-90 days Schedule : Mon - Fri Patient populati…