Program Manager (Planned position, On-site)

MicroHealth is seeking an accomplished and strategic Program Manager to oversee the entire program for a complex federal IT contract. This senior leadership position requires an individual with extensive management experience who can ensure operational excellence across all associated teams while maintaining strong relationships with key government stakeholders.

Position Overview
The Program Manager will serve as the primary point of contact for the contract, responsible for ensuring all deliverables are provided on time and Service Level Agreements (SLAs) are consistently met. This role requires exceptional leadership capabilities, strategic thinking, and the ability to manage multiple teams in support of a federal agency with over 10,000 employees across multiple locations.

*This is a planned position*

Key Responsibilities

• Oversee the entire program for the contract and all associated teams
• Ensure all deliverables are provided on schedule and meet quality standards
• Monitor and ensure adherence to all Service Level Agreements (SLAs)
• Communicate regularly with key government personnel including the SDOD Director, Call Center Manager, and Contracting Officer's Representative (COR)
• Provide administrative direction to subordinate leads and team members
• Exercise corporate authority to recruit, hire, and terminate personnel
• Commit and allocate corporate resources strategically
• Develop and implement program strategies to enhance service delivery
• Identify risks and develop mitigation strategies
• Prepare and present program status reports to stakeholders
• Drive continuous improvement initiatives across all program areas

Required Qualifications
Experience

• Minimum: Fifteen (15) years of management experience or equivalent combination of education and experience
• Proven track record managing complex IT programs, preferably in federal government environments
• Demonstrated experience with contract management and SLA compliance
• Strong background in team leadership and personnel management

Education

• Required: Bachelor's degree (BA/BS) in Computer Science, Engineering, Mathematics, Business, Management, or equivalent field

Certifications

• Required: ITIL Certification (current and valid)
• Preferred: One or more Help Desk Institute (HDI) certifications
• Highly Preferred: HDI Support Center Director certification

Preferred Qualifications

• Experience working with federal agencies, particularly USPTO or Department of Commerce
• Background in managing multi-site operations
• Experience with government contracting regulations and compliance
• PMP (Project Management Professional) certification
• Advanced degree (Master's) in related field

Salary: $125,000-$150,000

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] with your request and contact information.