Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Flexible schedule
• Bonus based on performance
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 after serving as a military officer and spending 20 years with Pfizer, bringing a strong foundation in leadership, discipline, and teamwork into agency ownership. I attended Hampton University and am married with an adult son. Giving back is important to me, and I stay active through Kappa Alpha Psi and involvement within the local community. Our team of four works closely together in an environment built on trust, open communication, and operating in “truth and love.”

Our agency is guided by our core values, known as the 4 T’s: trust, transparency, terrific teamwork, and tenacity. We also live by a simple motto: Flexible, Fluid, and Evolving. These principles shape how we serve our customers, support one another, and show up every day. For our team, we offer perks such as Thankful Thursdays with team lunches, team-building activities, PTO, contests for extra time off, bonuses tied to hitting goals, a 401k, health benefits, and a hiring bonus.

Our culture is close-knit and family-oriented, and we’re looking for someone who is kind, coachable, motivated, and ready to learn and grow. If you’re seeking a place where leadership, values, and personal development truly go hand-in-hand, this is a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative with Devon Mack State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving