Account Resolution Specialist
- Monitor assigned portfolio of clients
- Become familiar with client billing guidelines in their respective portfolios
- Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
- Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
- Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
- Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.
- Review policies and procedures and suggest improvements where appropriate
- Build and maintain strong relationships within and across departments and with internal and external customers
- Assist in the creation of productivity standards
- Research and resolves customer problems and complaints on billing, cash application and account issues
- Experience modelling business processes
- Strong analytical and problem-solving skills
- Excellent communication, interpersonal and presentation skills
- Highly energetic self-starter with a focus on obtaining results.
- Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
- Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
- Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.
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