Service Representative

Field Service Representative (Part-Time)

North America's largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You've probably seen our products in the media featured on TV shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Shift: Monday Friday, 8:00am - 6:00pm

Territory: Roanoke, VA and surrounding area Lowes Stores

As our Field Service Representative (part-time) you will be responsible for performing our Store Fulfillment and Merchandising Process at designated stores. This includes starting your day at home, merchandising, and stocking our products in the store, through to the final store visit wrap up; following all standard operating procedures (SOPs) for all work performed (safety, work methods, cleanliness, and merchandising standards). Effectively manage store inventory levels utilizing our Vendor-managed inventory program (VMI), to meet Metrie standards.

As our Field Service Representative, we need your in-depth knowledge of operational excellence, collaboration, customer focus, and sound business acumen to:

• Provide a safe consistent shopping experience for the end consumer
• Drive in-store sales by maintaining inventory levels, product placement, and merchandising standards
• Ensure a positive customer and consumer experience through relationship and partnership building; knowledge of product offering, features and use; and customer service orientation
• Inspects fixtures, signage, branded marketing collateral, and pricing sets to validate they are at standard; makes necessary replacements while in-store; reports deficiencies to on-site contact; informs DM

We would love to hear from you if you have:

• High School diploma or GED
• Valid and unrestricted driver's license & proof of valid auto insurance
• 2+ years of inventory replenishment experience in a box retail/building materials industry; preferred, but not required
• Knowledge of Inventory management procedures and systems
• Ability to communicate well in both verbal and written forms with a variety of people including Metrie Leadership, Store Management, store staff, and the end consumer.
• Ability to work efficiently, independently, and without supervision; a self-starter who can work independently, yet be an effective member of a broader remote team (provide remote updates on process and outcomes of assignments)
• Ability to carry out instructions furnished in written and/or verbal form.

A collaborative work environment that has clear direction for future strategy and goals

Mileage reimbursement and drive time pay

Challenging and meaningful work, and the chance to participate on cross-functional teams across the company

Development opportunities we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth

Family-oriented culture, focused on putting our people first

Must be able to frequently lift and carry millwork products weighing up to 50 pounds.

Occasional pushing and pulling of drywall carts weighing 50 to 2000 pounds.

Frequent reaching to various levels and directions to inspect and handle products and fixtures.

Occasional use and operation of basic hand tools such as power drills, impact guns, power saws, etc.

Possess dexterity for complex hand-eye tasks, including moulding and door identification and differentiation, keyboarding for order entry, writing on documents/forms, and pricing accuracy.

Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to handle &/or inspect product and fixtures

Frequently required to read written & electronic documents and product labels.

Continuously needs to hear and verbally communicate in order to interact with and respond to management, customer and their team members, and consumers.

Will frequently be exposed to material handling equipment and conveyances (forklift, drywall carts)

Ability to use safety equipment and personal protective equipment at the work site, including working at height.

The ability to work safely within any safety requirements which may apply.

Daily travel to and from assigned home center stores