Enterprise IT Support Officer (EITSO) (2025-0012)

Job Description

Job Description

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

ATS is actively hiring an IT Support Officer w/ TS/SCI w/ Poly to join the Mission Technology and Solutions Business Unit. Position will be based in Herndon, VA . In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.

Responsibilities include :

• Interact with end customers daily and must have appropriate interpersonal skills.

• Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget.

• Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner.

• Understanding both the current and future IP network architecture and standards.

• Performing high quality installation work in an efficient manner.

• Running and terminating cables to voice switch equipment.

• Installing and troubleshooting a variety of telephones at user locations

• Working with users to resolve issues with telephone service.

• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.

• Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.

• Dressing cabling appropriately according to industry and Sponsor standards.

• Local travel may be required between customer buildings

• May have supervisory responsibilities

Qualifications:

• Minimum 10 years of experience with implementation of the following infrastructure networks:

• Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)

• Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting)

• Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.

• Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.

• Experience reading and understanding cable run lists.

• Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.

• Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.

• Ability to work with engineering personnel to assist them with any technical issues encountered.

• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. 

• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.

• Ability to embrace diverse technical disciplines and excellent customer service skills

• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

• Attention to detail, leadership, and collaborative and independent work process

• Demonstrated problem solving and technical skills to resolve critical IT issues.

• Must be a self-starter, work independently, and work with a clear and defined mission.

• Must demonstrate ability to thrive and succeed in a challenging environment.

• BA/BS and 9 years of experiences, or a combination of education and work experience equivalent to 13 years.

Preferred Qualifications:

• VoIP Telephone Installation experience.

• Related work experience in a technical help desk position and IT hardware and cabling installation.

• IAT III certification.

• Experience with ServiceNow ITSM & ITOM.

• ITIL® v4 Foundation, or higher, certification.

Security Clearance Requirements:

• Current/active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Must be able to move/traverse within and between buildings and offices.

• Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.

• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 

• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. 

• Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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