Benefits Support Specialist

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Support Specialist

Schedule: Monday – Friday, 8:00 AM – 6:00pm EST

Location: Onsite-Chesapeake, VA
Training: 4 weeks of classroom training provided

Pay Rate: $17.00 per hour- please note this rate may be below your state’s minimum wage. Consider this when applying.

Job Summary:
We are seeking a detail-oriented Benefits Support Specialists to support retirees and current employees with pension plan inquiries. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information.

Key Responsibilities:

• Answer calls from retirees and employees regarding pension and retirement benefits.
• Research and resolve inquiries using multiple systems and screens simultaneously.
• Accurately document member interactions and update records.
• Provide professional customer service in a call center environment.
• Support new business implementation and administrative tasks as needed.

Qualifications:

• Call center or customer service experience preferred.
• Strong attention to detail and organizational skills.
• Basic typing and computer skills.
• Ability to multitask and navigate multiple systems.
• Must have a GED or High School Diploma
• Ability to pass a criminal background check

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .