Mondloch - Assistant Director of Programs

Title: Assistant Director of Programs

Department: Mondloch

Reports to: Director

FLSA Status: Exempt 

Salary: $64,000 to $69,000

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.  Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of Mondloch Place (20 bed efficiency unit building), Mondloch House (9-bed shelter), Diversion & Housing First programs (community housing units). Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. The Assistant Director is responsible for ensuring that best practices are implemented according to programming type.  The position is also responsible for overseeing the case management team, managing client crises, tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections. 

Key Responsibilities 

Program Leadership & Oversight 

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach. 

• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services. 

• Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations. 

• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures. 

• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys. 

Staff Supervision & Development 

• Supervise and support a team of case managers and the intake and diversion coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations. 

• Provide guidance in complex case management, crisis intervention, and service coordination. 

• Identify training needs and coordinate access

• Develop and facilitate in-service training and professional development opportunities for team members. 

• Promote a collaborative and professional team environment that fosters self-directed learning and staff growth. 

Service Coordination & Client Support 

• Oversee unit inspection process. 

• Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.   

• Oversee maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.   

• Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly.   

• Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.   

• Calculate, collect and manage the rental payments. 

Service Coordination & Client Support 

• Oversee client intake process and ensure proper documentation of intake file standard. 

• Ensure thorough and accurate client documentation. 

• Review client files to ensure documentation integrity. 

• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery. 

• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner. 

Data Management & Compliance 

• Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation. 

• Verify data accuracy for internal and external reporting requirements. 

• Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report ready. 

Operational & Administrative Support 

• Review and approve staff timecards, schedules, and leave requests. 

• Participate in the on-call rotation and serve as a crisis response backup for service delivery staff. 

• Ensure all available funding is tracked, spent appropriately, and supported by required documentation. 

• Attend community meetings, represent the agency in workgroups, and maintain collaborative relationships with external partners. 

• Foster a positive, mission-driven culture that promotes innovation, learning, and shared leadership. 

About You: 

Required: 

• A bachelor's degree in human services/related field or commensurate experience 

• 3+ years of program and staff management experience

• Strong public speaking and communication skills 

• Strong written communication skills 

• Ability to prioritize competing responsibilities and make sound judgements 

• Valid Driver’s License 

• Willingness to work evenings and weekends when needed 

Preferred: 

• A master’s degree in human services/related field 

• Experience leading/ supporting programs serving homeless families 

• Experience leading/ managing in a residential environment

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunities to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.