Call Center Customer Service Representative

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The ideal Appointment Center Representative at The Drying Company will desire to make a career of great communication. Whether they are calling to schedule a free estimate or reach another department, our clients are all first greeted by the friendly and professional individuals in our Appointment Center. Appointment Center Reps do NOT make cold calls; instead, our investment in marketing generates prospective customers (leads) who call or contact us through the internet to inquire about a free quote for our services, which is then given during an initial in-home appointment. At The Drying Company, we are passionate about delivering outstanding customer experiences and excellence-driven results. If you're a person of integrity, if you are a leader or know you have leadership potential, if you enjoy learning and want to be an expert in your field, and if you take pride in a job well done, Team TDC is the place for you!

Position: Appointment Center Representative

Location: 3005 John Deere Road - Toano, VA 23168

Schedule: M-F, Day Shift

Pay Range: $15-17/hr, depending on experience (plus performance bonuses)

What You'll Do as an Appointment Center Representative:

• Convert inbound calls into appointments
• Call “live leads” in required time frame.
• Convert outbound calls into appointments (web inquiries & cancellations)
• Direct incoming calls to the correct department/person
• Assemble and mail informational packets
• Report customer feedback (as received)
• Verify and update Customer Profiles
• Promptly respond and communicate via email with customers and colleagues
• Accurately schedule appointments
• Accurately document call activity, call logs, and notes as needed in i360 a salesforce-based CRM.
• Independent work with collaborative environment to meet goals and assigned objectives.
• Accurately describe our services and the problems we solve for homeowners.

What We're Looking for in an Appointment Center Representative :

• Minimum one year of call center work or equivalent (required)
• Minimum two years of customer service (required)
• Articulate & friendly verbal communication skills.
• Basic computer & software skills
• Demonstrated effective problem-solving skills.
• Ability to communicate effectively with co-workers.
• Organized, with attention to detail.
• Ability to focus on multiple priorities.
• Consistent attendance
• Represent the company in a professional, polite and friendly manner.
• Comfortable in a fast-paced environment

What We Offer:

• Health, Dental, & Vision Insurance
• 401K & Life Insurance
• Paid Vacation & Holidays
• Great Work Environment: Team-orientated, family-owned, small business with casual dress

Physical Requirements:

• Must be able to sit for long periods of time.
• Most of the day will be spent on the phone and computer.
• Carrying, crouching, kneeling, lifting, pulling, sitting, standing, stooping, talking, and walking.

Specializing in keeping the outside outside , The Drying Company is passionate about protecting homes and building strong relationships with our clients, our community, and our fantastic team! The Drying Company has been serving homeowners and businesses throughout Hampton Roads, Greater Richmond, and the Virginia Peninsula since 2002. We are a family-owned Home Performance Contractor, specializing in attics, basements, crawl spaces, foundation repair, and gutters. To learn more about our company, visit

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• call center/phone line: 1 year (Required)
• customer service: 2 years (Required)

Ability to Commute:

• Toano, VA 23168 (Required)

Work Location: In person