Independent Contractor - Customer Service Representative

Vocalink Connections partners with well-know client brands to provide exceptional customer service support through independent contractors. We believe in creating opportunities for motivated individuals to work from home, earn income, and build professional skills while maintaining work/life balance.

We are seeking reliable, professional, and customer-focused Independent Contractors to provide inbound customer support services for our partnered client accounts. Contractors will assist customers via phone, chat, and/or email depending on the client program selected.

This is a contract-based role - not an employee position. Contractors maintain control of their schedule,, tax responsibilities, and business operations.

What You'll Do

• Handle inbound customer service calls or chat inquiries
• Assist customer with questions, troubleshooting, and account information
• Provide excellent service and maintain a calm, friendly tone
• Follow cllient-provided scripts and guidelines
• Work your assigned schedule and meet basic service expectations.

What We Offer

• The freedom to choose when you work and how much you work
• Work-from-home flexibility - no commute!
• Opportunities to serve well-known brands
• Full Certification guidance provided
• Support from our internal Support Team
• Ability to increase earnings based on performance and client selection

Responsibilities:

• Provide high-quality customer service during customer interactions
• Communicate clearly and professionally by phone, chat, or email
• Troubleshoot and resole basic customer concerns
• Follow brand and compliance guidelines for assigned client program
• Maintain a quiet, dsitraction-free workspace during service hours

Requirements

• Must be 18 or older
• High School or equivalent
• Strong verbal and written communication skills
• Basic computer and typing proficiency
• Ability to remain calm, patient, and professional when assisting customer
• A quiet home workspace free from noise or interruptions

Requirements

What You Need

• A positive, professional attitude and clear communication skills
• Commitment to reliability and self-management
• Ability to work independently without direct supervision
• A computer or laptop (Mac/PC) that meets platform requirements
• Headset
• High-speed internet service
• Must be 18+ and eligible to work as an independent contractor in the U.S.
• Windows 11

(Note: This is not a W-2 position. Contractors are responsible for their own taxes.)

Technical Requirement

• Reliable computer or laptop (Chromebooks not support)
• High-speed internet connection (wired recommended)
• Headset
• Ability to pass background check (if required by program)
• Windows 11

Compensation

• Compensation varies based on client program and call volume
• Contractors are paid bi-weekly
• Some programs offer performance incentives

Note: This is a 1099 independent contractor role - no W-2 benefits

Why Contract With Us

• Work from the comfort of your home
• Choose your own client program
• Flexible scheduling around your life
• Opportunity to support well-known, established brands

Benefits

Schedule & Flexibility

• Choose from pat-time or full-time hours
• Create your own schedule in available client time blocks
• Morning, afternoon, evening and overnight options available

Ideal For

• College Students
• Stay-at-home parents or caregivers
• Individuals seeking additional income
• Anyone wanting more control over when they work
• Those who thrive in remote environments

How to Apply

Submit your interest here:

Apply Now :

Join Us. Work From Home. Create Your Own Schedule.

We look forward to helping you launch your remote professional journey with Vocalink Connections!

Vocalink Connections, LLC

[email protected]

Recruitment Team