Help Desk / Access Manager
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions. CLOVEHITCH is seeking a Help Desk / Access Manager to manage user access to intelligence databases and communities of interest, validate security clearances, troubleshoot access issues, and maintain SOPs. This position is contingent upon contract award. Supervisory Responsibilities:
- N/A
- Manage/Validate access to IC databases.
- Manage access for client database users. Monitor sites and approve authorized account requests.
- Assist client personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO.
- Create and maintain the client Access Management SOP that includes all policies and procedures related to trusted agent activities and access management tasks and requirements.
- Produce ad-hoc metrics reports, within 2 business days of client request.
- Engage with organizations within the IC to discuss mission requirements.
- Review entitlements currently shared with the IC on a regular basis.
- Ensure organizations and missions are properly aligned in entitlement management systems.
- Answer client Help Desk dedicated phone line and check voicemail periodically throughout shift.
- Monitor client Help Desk Group Mailbox across multiple networks.
- Manage and update client Help Desk websites on SIPR and JWICS.
- Four years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest.
- Demonstrated experience instructing and conducting training for military audiences.
- Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.).
- Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.
- Demonstrated understanding of organizational messaging in DoD or IC. Experience drafting briefing slides to clearly articulate complex issues and procedures.
- Must have ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination.
- A bachelor’s degree in an area related to the position from a college or university accredited by an agency recognized by the U.S. Department of Educations. Alternatively, candidates may qualify with an associate degree and at least seven years of experience in an intelligence discipline or qualify with a high school degree and at least nine years of experience in an intelligence discipline.
- Due to federal contract requirements, this position is restricted to U.S. citizens who have an active TS/SCI clearance with ability to obtain a CI polygraph.
N/A Physical Demands
N/A Position Environment, Type & Hours of Work
Full-time, Exempt Travel
This position may require travel. CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Recommended Jobs
IT Recruiter
Job Title: IT Recruiter (2–4 Years Experience) Company: Omega Hires Location: Virginia Preferred (Hybrid) Company Overview: Omega Hires is a fast-growing IT staffing company based in Virgin…
Principal Associate, Business & Technology Process Management - Enterprise Services Risk
Overview Principal Associate, Business & Technology Process Management - Enterprise Services Risk The Enterprise Services Risk organization is expanding with a focus on attracting innovative, …
ServiceNow Developer
Job Description Job Description Join Our Team as a ServiceNow Developer with Case Management Consulting! *This role requires an active TS/SCI security clearance with CI Poly We are hiring a …
Maintenance Supervisor
Job Description Job Description JOB SUMMARY The Maintenance Supervisor reports to the Property Manager. Primary responsibilities include working with the maintenance team to ensure the repair …
Cashier/Customer Service - The Institute for Advanced Learning and Research
Job Description Job Description Do you love greeting people with a smile and keeping things running smoothly? The Institute for Advanced Learning and Research is looking for a friendly, depend…
Early Childhood -Teacher
Summary Teacher – Full Time / Part Time / Sub Positions Location: Hampton, VA Pay: $15–$17/hour (Based on experience) Do you love working with children and making a difference every da…
Full Stack Developer - TS/SCI with Polygraph
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise t…
Corporate Inspection Technician
About Us: Join a team that's been protecting lives and property since 1987. Eagle Fire Inc. has evolved into a best-in-class provider of fire sprinkler systems, fire protection, life safety servic…
Project Manager
Job Description Job Description Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The Project Manager will oversee the e…
Luxury Assistant Manager - REEDS Jewelers, Lynnhaven Mall
Luxury. Innovation. Opportunity. At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-own…