SENIOR VOICE ENGINEER (CI POLYGRAPH REQUIRED)
- Designs and defines system architecture for Mission Voice Platforms (MVP). To include cross site NETS and IP Spans
- Participate in launch ICE and dress rehearsals.
- Provision instruments, support call scheduling, end-point troubleshooting, real-time launch console support, and end-user training
- Tier 3 Network support of Cisco and Juniper equipment in support of Mission Critical Voice CAN/LAN/WAN
- Develop and document Mission Critical Voice SOPs for engineers and Knowledge Base articles for end-users
- Work with industry providers from other Government agencies and commercial providers to ensure seamless call performance
- Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients
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