Experienced Service Advisor

Job Description

Job Description

Description:

About the Role

We are seeking an experienced Service Advisor with a proven track record in sales and customer service to join our General Motors/Chevrolet service team. This role is ideal for someone who thrives in a fast-paced environment, understands dealership operations, and is passionate about delivering exceptional customer experiences.

• Competitive pay and commission structure ($55,000 to $85,000 annually).
• Excellent benefits and retirement package.
• Supportive leadership and team environment.
• Career Growth ongoing training and career development opportunities.
• Work Life Balance closed on Sundays and Paid time off.

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Key Responsibilities

• Greet customers and accurately document service needs.
• Advise customers on recommended maintenance and repairs, ensuring transparency and trust.
• Prepare and present detailed service estimates and repair orders.
• Upsell additional services and products based on customer needs and vehicle condition.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain strong follow-up communication with customers regarding status updates and approvals.
• Achieve and exceed sales and profitability targets for service department.

Qualifications

• Minimum 2+ years' experience as a Service Advisor/Writer in a GM or Chevrolet dealership (or similar OEM experience).
• Strong knowledge of automotive systems and dealership service processes.
• Proven ability to meet or exceed sales goals in a service environment.
• Excellent communication and interpersonal skills.
• Proficiency in dealership management systems (CDK, Reynolds & Reynolds, etc.).
• Valid driver’s license and clean driving record.

Benefits:

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Drug and Alcohol Policy

CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!