Administrative Director
Chesapeake Regional Healthcare
Chesapeake, VA
Summary Under the direction of the Senior Director of Imaging, the Administrative Director of MRI/CT must have comprehensive knowledge of business practices and budgeting, accounting, and supervisory techniques. He/she must have a working knowledge of clinical and support service operations, the ability to plan and direct the work of others, and to develop and implement effective policies and procedures. A comprehensive knowledge of outpatient imaging business and leadership practices is required. He/she must have a current working knowledge of medical imaging, billing, payer contracts, and reimbursement practices to include: coding (ICD9, ICD10, CPT, etc.), billing regulations, preauthorization practices, as well as registration, scheduling, and TOS collections processes. He/she must also have a working knowledge of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.). He/she must be able to effectively communicate both orally and in writing. They must possess the ability to develop program objectives and deadlines and work within approved budget. They must be proficient in computer applications, to include MS Office Suite. Essential Duties And Responsibilities These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. Essential Job Functions
- Continuously monitors the effectiveness of implemented programs and strategies to assist and ensure center is consistently achieving desired outcomes.
- Represents MRI/CT at meetings with staff, customers, referring offices, patients, and partner (when applicable), in an effective and positive manner.
- Provides center/operational information and guidance when needed to others, including staff, executive management, and outside sources.
- Develops and maintains effective and collaborative professional relationships with Staff, Senior Director, Radiologist, Managers, Organizational Leaders. Must communicate regularly and involve them in decisions as appropriate.
- Receives guidance and direction from the Senior Director of Imaging, but plans, develops, and implements center programs and projects independently, and within established timeline.
- Demonstrates accountability to the needs of the organization by developing and maintaining a strategic perspective to achieve assigned goals, objectives, and deadlines.
- Coordinates regular training for staff and center level leaders, i.e. competency, in-services, professional development, leadership training.
- Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process. Properly documents feedback discussion as they occur. Promptly uses and follows the centers "Progressive Disciplinary & Standards of Conduct" policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance. Ensures the same for all center level leaders for consistency within the center.
- Oversees and directs the work of personnel who are responsible for providing the various services within the center.
- Ensures an efficient work environment which promotes cross-training of work responsibilities for all work groups.
- Works effectively and collaboratively with leadership and sales/marketing personnel to propose, lead, and implement improvements that will assist the center in meeting or exceeding the volume targets.
- Assists in Developing the sales/marketing plan in coordination with Marketing team effectively implements the plan and track results.
- Maintains and documents current knowledge of competitors’ strategies and responds quickly and appropriately to changing market conditions.
- Oversees, works with, and participates with sales team in the field to implement sales strategies. Supports and ensures established use of sales tools, i.e. routing, shared calendar, ride along documentation, pre-call planning, etc. in self and team to achieve forecasted volume. Works with sales team and center-level leaders to identify areas for growth and new potential revenue sources and develops sales/education strategies to capture.
- Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand. Swiftly and consistently acts to resolve operational barriers to accommodating volume growth and referring provider/patient needs. Regularly communicates operational opportunities or challenges to sales team.
- Accesses and uses available resources, and data to make effective situational judgments/decisions that have a significant impact on the management of the center in terms of quality of services provided to customers/patients.
- Consistently engages, inspires, and communicates to staff the expectation that they provide exceptional service and experience to patients, peers, and external customers to achieve desired outcome for the organization.
- Ensures center operations are in compliance with applicable accreditation, regulatory, and safety standards.
- Works with Senior Director, Medical Director and vendor in the selection and placement of equipment, and the design of work areas.
- Maintains a current strategy for and documents that all rooms are equipped with necessary supplies and properly functioning equipment, i.e. pm schedules, quality control checks, emergency supplies, etc., as a part of the center's quality assurance program.
- Works collaboratively with the financial analyst but owns and directs the preparation of the budget by overseeing the projection of volume and staffing needs for the center within the established timeline.
- Responsible for managing within and achieving the approved budget.
- Attends/participates in company-wide meetings as scheduled.
- Achieves organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction scores that fall below the organizational goal.
- Works with and as an extension of HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and hand-off of required paperwork to ensure they are submitted within the established timeframe.
- Meets or exceeds time of service and denial rate goals. Facilitates prompt follow-up and ensures proper investigation and training of staff when organizational measures are not being met. Develops and implements programs and strategies which assist center in consistently achieving desired outcomes.
- Oversees/develops and implements programs and strategies which address/ensure:
- Attend required hospital-wide orientations, meetings, and in-services
- Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
- Local travel required
Posted 2026-01-22
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