Commercial Lines Account Manager

HAWK Advisers
Roanoke, VA

HAWK Advisers is an independent insurance agency located in downtown Roanoke, Virginia. Businesses, families, and individuals depend on HAWK Advisers to help them navigate the complexities of risk. We use a consultative approach to guide commercial, personal, and employee benefits customers through the vast insurance landscape and decision-making process. Our mission is to be the most responsive and engaging provider of risk management and insurance solutions. Job Summary: The commercial lines account manager is responsible for providing exceptional customer service and supporting the needs of our business clients. The Account Manager is committed to providing the highest service and quality standards set forth by the agency. The is an exciting opportunity to join a well-established company and gain valuable experience working in a professional atmosphere. Why you should apply?

  • Competitive compensation
  • 401k
  • Health Insurance
  • Short term & Long term disability
  • Dental & Vision options are voluntary
  • Paid time off, vacation and sick time
  • Flex holidays
  • Charitable PTO day to serve a local Non-profit organization
  • Supportive and collaborative team environment
  • Modern work space equipped with onsite garage parking, break room, outdoor patio, and gym - all free to use by employees
Primary Role: Day-to-day maintenance and servicing of assigned Commercial Lines accounts, Including but not limited to:
  • Maintaining a high level of client service and satisfaction
  • Marketing & placement of renewal accounts as appropriate
  • Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary client service
Essential Duties:
  • Uses company guidelines and independent judgement to prequalify accounts, recommend coverage, and cross-sell lines of business
  • Prepares underwriting submissions for new and renewal business, including assistance with completing supplemental applications and ACORD applications
  • Prepares insurance proposals for the sale and renewal of commercial lines business
  • Maintains client files and ensure proper documentation by processing all policies, endorsements, binders, certificates of insurance, notices, etc.
  • Negotiates terms and conditions with insurance carriers, including coverage and pricing. Issue requests to bind, endorse, and cancel coverage
  • Prepares invoices, review audits, and collect forms of payment for insurance premium purposes
  • Interacts with customers and carrier representatives, including handling service matters, complaints, disputes, and resolving grievances
  • Responds and consults with customers by means of professional communication including e-mail, mail, phone, fax, text, and video conference
  • Transacts customary business, run reports, quote, and setup activities using web based platforms and agency management systems
  • Successfully complete continuing education and certification courses for professional licensing and development purposes
Additional Duties:
  • Always keeps a professional appearance, positive attitude, and tidy work area
  • Ability to organize, prioritize and work under pressure at times; team player
  • Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current
  • Interacts with others effectively by utilizing good communications skills, cooperates positively and provides information and guidance, as needed, to contribute to the business efforts of the agency
  • Perform other miscellaneous duties as assigned
Qualifications & Experience:
  • Appropriate State license(s). Minimum 2-3 years’ insurance brokerage or equivalent experience.
  • Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through agency
  • Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes
  • Experience and expertise in operating in electronic environment; excellent automation skills, including Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems
  • Familiarity with risk assessment and risk management techniques
  • Excellent time management, organizational and verbal and written communication skills
  • High degree of self-motivation and self-direction

Posted 2025-10-21

Recommended Jobs

MSP Account Executive - IT Services & CMMC Compliance

Paragone Solutions, Inc.
McLean, VA

Job Description Job Description Secure IT Service Management, Inc., a division of Paragone Solutions, Inc., is seeking an experienced MSP Account Executive to join our team. In this role, you'll …

View Details
Posted 2026-06-25

Loss Prevention Investigator

All Star Elite, LLC
Virginia Beach, VA

Job Description Job Description A Loss Prevention (LP) Investigator investigates, prevents, and reduces, internal and external inventory theft, fraud, and security breaches in retail or corporate…

View Details
Posted 2026-07-10

UAS Maintenance Technician/Instructor III

Platform Aerospace
Blackstone, VA

Job Description Job Description JOB TITLE: UAS MAINTANANCE TECHNICIAN/INSTRUCTOR III DEPARTMENT: FLIGHT OPERATIONS REPORTS TO: FLIGHT OPERATIONS TRAINING MANAGER CLASSIFICATION: NON…

View Details
Posted 2026-06-26

Senior Immigration Attorney

Distro
Vienna, VA

Job Description Job Description Position Overview: A high-volume, fast-paced immigration law firm seeks a skilled Senior Immigration Attorney. This role may be full-time or contract-based dependi…

View Details
Posted 2026-06-25

Deli Associate

GPM Investments LLC
Haysi, VA

Job Description Job Description Overview Join Our Team as a Deli Associate – Where Flavor Meets Fun! Are you passionate about food and love engaging with people? We're looking for Deli Assoc…

View Details
Posted 2026-06-26

Education and Interpretation Intern - Shenandoah National Park (VA)

Conservation Legacy
Luray, VA

Title:  Education and Interpretation Individual Placements at Shenandoah National Park Positions Available:  2 Internships Position Dates:  March 6th, 2023- September 15th, 2023 OR April 17th, 20…

View Details
Posted 2025-09-10

Security Officer - Armed Rover Part Time

Allied Universal
Ashburn, VA

Job Description Job Description Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While …

View Details
Posted 2026-06-20

Program Officer, Health Care

Stand Together
Arlington, VA

Job Description Job Description Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to …

View Details
Posted 2026-06-24

Accountant II (Future Contract Opportunity)

Talentwise LLC
Arlington, VA

Job Summary TalentWise LLC is building a pipeline of qualified accounting professionals to support anticipated government contract awards with Arlington County, VA. The Accountant II performs pro…

View Details
Posted 2026-04-05