Network Operations Center Intern (NOC)

Job Description

Job Description

Position Title: Network Operations Center Intern

Location: Los Angeles, CA

General Description:

China Telecom Americas is advancing transpacific enterprise connectivity through an end-to-end suite of custom-built IT/network solutions This Internship potentially could lead to full time employment. NOC Intern will assist the Network Operations Center 24/ 7 network monitoring for Telecom network (Transport and Data network) and support China Telecom Americas best in class troubleshooting. China Telecom Americas is committed to providing unparalleled service and support. Our company's service philosophy, FocusOne™ provides one-stop for a full suite of telecommunications service.

Major Responsibilities:

• Work closely with Shift Assistant Engineers when they are monitoring and maintaining Los Angeles POP facility including but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.
• Assist Shift Engineers with their response for Transport network, IP network monitoring.
• Assist Shift Engineers as needed for action on network facility and alarms according to company procedure.
• Assist to open tickets to related carriers and track ticket status.
• Assist to process customer trouble ticket, carrier trouble ticket and escalate ticket according to escalation procedure.
• Envision CTA as the leading provider of innovative communications solutions that help people and businesses thrive in a more connected world.
• Continuously embracing CTA core values through innovative ideas, doing what is right, working collaboratively and being aware of your actions.

Essential Skills, Qualifications and Education Needed:

• Pursuing or completion of a aster’s degree in IT, Engineering, Computer Science or related field preferred
• CCNA certification highly preferred
• Experience or strong ability to learn transport and IP networking is preferred.
• Solid knowledge of computer and telecommunication network.
• Excellent interpersonal and professional communications skills; verbally, written, face-to-face and over the phone in both English and Mandarin required.
• Ability to consistently deliver highest quality of work.
• Ability to work independently without heavy supervision and handle multiple priorities and deadlines.
• Availability to 40 hours a week, 8 hour shifts, five days a week.
• Proficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Flexibility to work seamlessly with global sales team in different time zones.
• Ability to establish positive relationships with CTA teams and peers during every interaction and maintain rapport with people of diverse backgrounds and professional levels.
• Accomplished collaborator with a true bias for action.