ServiceNow Technical Lead
ServiceNow Technical Lead
Salary: Open + Bonus
Location: McLean, VA/Plano, TX/Chicago, IL
Onsite: 5 days/week
*We are unable to provide sponsorship for this role*
Qualifications
- 8-10 years of relevant experience
- Bachelor's degree
- 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
- Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
- Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
- Understanding of UX/UI best practices
- ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
Responsibilities
- Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
- Managing multiple projects and work in a fast-paced environment.
- Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
- Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
- Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
- Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
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