Customer Service Representative - Be the Voice of Excellence at Burgess Inspections

Job Description

Job Description

For over three decades, Burgess Inspections has been the trusted name in home inspections across Virginia, earning a remarkable 4.9-star rating from over 2000 satisfied clients. Today, we're searching for a Customer Service Representative who will become the welcoming voice of our company and play a crucial role in helping families make informed decisions about their future homes.

As our Customer Service Representative, you'll be the first point of contact for clients during one of the most significant decisions of their lives - purchasing a home. Your warm professionalism and attention to detail will guide clients through scheduling their home inspections while supporting our team of expert inspectors who serve communities throughout Central, Eastern, Charlottesville, and Northern Virginia.

The ideal candidate brings more than just customer service experience - they embody our core values of Positivity, Adaptability, Golden Rule, and Enjoying Service to Others (PAGE). You'll thrive in this role if you're someone who naturally builds rapport with clients, maintains professional phone etiquette, and manages time efficiently while handling multiple tasks.

Your day-to-day responsibilities will include coordinating inspection services, mastering knowledge of our comprehensive inspection offerings, and supporting our team of 14 inspectors and administrative staff. You'll also contribute to our marketing initiatives and help improve our processes, directly impacting our mission to empower clients with critical information about their potential homes.

We believe in taking care of our team members as well as we take care of our clients. That's why we offer a comprehensive benefits package including health, dental, and vision insurance, as well as an IRA retirement plan with company match. Our positive work culture encourages open communication and professional growth, allowing you to develop your skills while making a meaningful impact in people's lives.

The successful candidate will bring:

• A positive, can-do attitude that aligns with our company values
• Strong communication skills and professional phone presence
• Excellent time management and organizational abilities
• The adaptability to learn and grow in the real estate industry
• Creative problem-solving skills and initiative

Previous sales experience is welcome but not required - what matters most is your commitment to providing exceptional service and your ability to embody our core values in every interaction.

At Burgess Inspections, we believe in treating everyone according to the Golden Rule and finding joy in serving others. If you're ready to join a team where your contribution makes a real difference in people's lives, we want to meet you.

Burgess Inspections is an equal opportunity employer.

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