Customer Solutions Manager, US FED NATSEC

DESCRIPTION

Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services is seeking a Customer Solutions Manager to support our Intelligence Community customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in the Intelligence Community. Your responsibilities will include supporting an AI/ML portfolio with a focus on project management, customer engagement, and thought leadership.

Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. This includes collaborating across AWS, and engaging with customers and prime contractors to influence and accelerate adoption, and developing overall business strategies.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, and AWS best practices.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, and though enabling partners.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS.

Divide and Conquer: In this role you will be expected to operate independently from others on your team in order to keep up with varying demands within your area of responsibility.

Diversification: In addition to your specific area of responsibility, addressing key gaps which could benefit both internally and externally with customers will be key.

A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.

You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS,
evangelizing customer needs to AWS leadership, product, and engineering teams

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.

This position may require 10%- 15% travel dependent on geo and time of year.

About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.
• Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
• Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
• Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
• Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Current, active US Government Security Clearance of TS/SCI with Polygraph