Desktop Support (Active Secret Clearance)

Description

Desktop Support Technician - Hampton Roads (Norfolk VA)

As a Deskside Support Technician (Tier 2), you will act as a model of customer service excellence to all organizational staff members in supporting the Defense Information Systems Agency (DISA) user community. You will be working with a team of professionals providing end-user support relative to software, hardware, and network assistance and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. Additionally, the Deskside Support Technician documents, tracks, and monitors the incidents, and work orders to ensure a timely resolution.

Highlights of Responsibilities:

• Documents Incidents with detailed break-fix steps and resolution in the ServiceNow ticket tracking system.

• Provides advanced Customer Service and Support.

• Communicates with high-profile customers professionally and courteously.

• Performs installs, upgrades, and configures customer-specific hardware and software.

• Accepts warm transfers from other technicians to continue remote support.

• Performs advanced troubleshooting to isolate and diagnose IT problems on desktop

equipment and peripherals, including software and hardware.

• Provides remote and on-site troubleshooting for hardware and software support.

• Troubleshoots and supports Windows operating systems, advanced MS Office product

issues, and other IT issues.

• Upgrades software components as required.

• Provides customers with network technical support.

• Instruct customers and support staff in the use of equipment and software.

• Possesses the ability to complete multiple simultaneous projects in a timely manner.

• Interfaces with infrastructure, Network Operations, database, and development

personnel.

Requirements

• Clearance Required: US Department of Defense (DOD) issued Secret.

• 8570 Level II Certification, Sec+

• Required Experience: 4 - 6 years of professional experience supporting PC hardware and software systems.

• Required Education: High School or GED, including consideration of vendor certification in the technology being applied such as Microsoft MCP

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Good written, oral, and interpersonal communication skills.

• Ability to conduct research into PC and software issues and products as required

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Team-oriented and skilled in working within a collaborative environment.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods

• Standing for long periods

• Ambulate throughout an office.

• Stoop, kneel, crouch, or crawl as required.

• Repeatedly lift and carry weight up to 50 pounds.

Skills

Desktop, Support, Windows, Troubleshooting, Hardware, Office 365, desktop support, Windows 10, Active Directory, Clearance

Top Skills Details

Desktop,Support,Windows,Troubleshooting,Hardware,Office 365

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.