Customer Support Representatives (CSR)

Job Description

Job Description

Onsite HR & Benefits Customer Support Representatives (CSR)

Location: Onsite – Chesapeake, VA
Commute Requirement: Must live within 25 miles or a 45-minute commute
Start Date: September 2, 2025
Pay Rate: $17/hr.

Schedule Details:

• Training: Monday–Friday | 8:30 AM – 5:30 PM EST (through October 14, 2025)
• Work Schedule: Monday–Friday | Shifts between 8:00 AM – 9:00 PM EST
  (Final schedule provided before training concludes)

About the Role:
Are you ready to grow your career at the intersection of customer service, human resources, and benefits? Join our dynamic HR & Benefits Customer Support team and help deliver meaningful support to employees and former employees with care, clarity, and professionalism.

Key Responsibilities:

• Answer incoming calls and emails regarding HR and benefits
• Provide accurate information with empathy and professionalism
• Track and follow up on transactions, ensuring timely resolution
• Alert technical teams and managers to recurring issues
• Clearly explain HR and benefits policies to callers
• Protect confidential information and comply with data privacy standards
• Remain flexible to assist during peak periods and attend all training
• Follow structured processes and work independently on routine inquiries

Qualifications:

• High School Diploma or GED
• Minimum of 6 months in a call center or benefits-related role
• Strong communication, multitasking, and time management skills
• Bilingual candidates encouraged to apply
• Dedicated, quiet, distraction-free workspace (onsite)
• Perfect attendance required during training

What We Provide:

• All necessary equipment (laptop, monitor, headset, etc.)
• Pre-start tech/setup session with onboarding team
• Comprehensive training and ongoing support
• Opportunities to grow in the HR & benefits support field
• A supportive, team-driven work culture

Ready to Make a Difference?
Bring your passion for helping others and join a team that values professionalism, empathy, and excellence.

Apply Today and launch your career with purpose!

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.