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Care Coordinator

Valera Health
Richmond, VA
Are you looking for a career that aligns your passion and values with your purpose? Then we are looking for you!

At Valera Health we are at the forefront of tele-mental health. We are committed to delivering compassionate mental health care that is accessible and affordable to all. To learn more about Valera, check us out HERE.

Watch to learn more about Valera Health here!

Why we need you!

 Valera Care Coordinators are an integral part of each patient's care team and guarantee that patients have a seamless experience of care. The Care Coordinator serves as a communication channel between patients, providers, and Valera's operational team. As a Care Coordinator, you will play a critical role in strengthening relationships with our providers and ensuring patient engagement in care.

Responsibilities of the Care Coordinator:

  • Utilize the software/local resources to provide information as needed
  • Follow up on no-show appointments and assist with rescheduling as needed
  • Assist with informing the patient if the provider is out due to emergency leave or urgent sick leave
  • Support discharge/re-engagement
  • Facilitate internal referrals: therapy, medication management
  • Support patient engagement via phone calls and chat messages
  • Coordinate clinical huddle as necessary
  • Other duties as assigned

Qualifications of a Care Coordinator:

  • A background in behavioral health, such as a BS in psychology, social work, social services, case management/coordination (we accept master's level applicants as well), or equivalent experience.
  • Comfort working in a fast-paced, changing environment
  • Be a self-starter and a team player
  • Critical thinking skills and a willingness to learn new things and take initiative
  • Experience or comfortable with crisis management
  • An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others!
  • Bilingual in Spanish/Chinese is a plus but not required!

We value this position at $23–$26 per hour, depending on your experience and skills.

W e hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Eligible Employee Benefits include but not limited to:

  • Health, Vision & Dental Insurance
  • 401k through the Standard
  • Paid Time Off
  • Short Term Disability
  • Life Insurance
  • Office Equipment
  • Many more

Be part of our mission!

We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we'd love to start the conversation.

We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Check us out on Linkedin!
Posted 2025-08-07

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