Systems Manager-Senior

Job Description

Job Description

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a Systems Manager-Senior to our team!

Join Us in Empowering Lives Through SSA's Employment Support Initiatives

Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.

Job Responsibilities and Duties:
• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
• Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
• Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
• Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
• Manage user access, authentication, permissions, and security controls across all platforms.
• Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
• Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
• Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
• Provide technical support, guidance, and training to staff on system usage, security, and protocols.
• Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
• Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
• Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

Requirements:
• Bachelor's degree with 5–7 years of progressively responsible IT systems management experience.
• Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms.
• Demonstrated experience in system security, access control, incident response, and regulatory compliance.
• Experience troubleshooting system, hardware, and software issues in a multi-user environment.
• Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards.
• Proven ability to implement system upgrades, patches, and technology enhancements.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports.
• Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms.
• Experience developing and delivering technical support and training to staff.
• Ability to work collaboratively within cross-functional teams and with external vendors when required.
• Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

• Paid vacation & Sick leave

• Health insurance coverage

• Career training

• Performance bonus programs

• 401K contribution & Employer Match

• 11 Federal Holidays