Conference Services Manager - FDIC Training Center

Job Description

The Conference Services Manager is responsible for leading the meeting and events set-up operation, effectively and proactively monitoring the daily functions of the set-up team. This includes providing support and guidance to the Events Team as well as working and communicating closely with all operational departments to ensure the successful execution of event requirements, resulting in a positive guest experience.

Job Responsibilities

Support and manage the Event Set-Up operation while working closely with the Senior Conference Planning Manager and other operational departments. Works directly with the Director, Conference Planning in the absence of the Sr. Conference Planning Manager.

Supervise, coach, and train room setup personnel towards achieving exceptional guest service results and complete staff engagement.

Lead Daily Huddles with set-up personnel to review assignments and requirements.

Responsible for the appropriate and timely set-up of all functions and meetings in event spaces located in the FDIC Headquarters and Conference Center facilities while maintaining standards of meeting specifications.

Review event portal dashboards and create detailed reports for setup assignments. Works with the Sr. Conference Planning Manager to establish and implement shift checklists for all room set-up personnel.

Attend weekly coordination meetings to review upcoming events and meeting specifications as outlined in the events portal.

Coordinate with event planners to address missing set-up information or clarify requirements.

Perform daily walk-through of all event spaces to ensure rooms are properly set prior to meetings. Conduct daily inspections of storage areas to ensure cleanliness and to check that inventory is stocked.

Oversee linen cleaning and hand sanitizer replenishing schedules

Assist with setups when necessary.

Administrative tasks include the facilitation of payroll, staff schedules, shifts, assignments, inventory, performance reviews, and identifying/requesting approval for overtime needs.

Create an environment that establishes the highest standards of quality service and ensures implementation through effective hiring, training, development, and continuous reinforcement.

Qualifications

• 2-year degree in Hospitality Management or related field or one (1) year of experience in the management and supervision of conference setup and hospitality services comparable in size and characteristics of the FDIC
• Prior experience with classroom, meeting room, and/or special event setup is highly desirable.
• Proficient in Microsoft Suite, including Word, Excel, and Teams
• Ability to multitask
• Excellent customer service skills

Education

High School Diploma

Associates preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .