Critical System Technician - Lead

Company is a leader in providing mission-critical power solutions, supporting some of the most advanced facilities in the industry. As a Critical Systems Technician IV, Switchgear, based in Ashburn, VA, you will play a vital role in ensuring the reliability and performance of state-of-the-art electrical systems. This position offers the opportunity to work with cutting-edge technology, collaborate with cross-functional teams, and make a direct impact on the success of high-profile projects. We value expertise, teamwork, and a commitment to excellence, offering a supportive environment where your skills and contributions are recognized.

Responsibilities

• Lead start-up, commissioning, repairs, preventive maintenance, and troubleshooting of mission-critical electrical equipment, including switchgear, UPS, PLCs, batteries, monitoring equipment, and generators.
• Support pre-sales activities by reviewing technical specifications, submittal packages, and ensuring compliance with project requirements.
• Collaborate with sales, project managers, engineering, and factory teams to ensure seamless project execution and resolution of technical issues.
• Attend factory witness testing and follow up on punch list items to ensure equipment readiness prior to shipment and installation.
• Coordinate and oversee installation activities, including site meetings, staffing, scheduling, and technical support for contractors, vendors, and customers.
• Develop and monitor project schedules, identify labor requirements, and report on project status, potential impacts, and change orders.
• Ensure proper documentation and obtain customer acceptance at project completion.
• Conduct specialized commissioning and testing, provide training for customers and field engineers, and offer technical support to regional teams.
• Respond to service calls and perform preventive maintenance services on contracted equipment.
• Supervise and mentor team members, including planning, assigning, and evaluating work, and supporting their professional development.
• Travel approximately 30% of the time, with potential for higher travel periods based on workload.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred; Bachelor’s degree in electronics, electrical theory, or related discipline highly desirable. Equivalent military training accepted.
• Minimum 7 years of field repair or customer service experience with electrical, electro-mechanical, or electronics-related equipment, or equivalent military experience.
• At least 3-5 years of experience with mission-critical power systems.
• Proficiency in reading and interpreting one-line diagrams, blueprints, schematics, and construction drawings.
• Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, and generators.
• Strong organizational, technical writing, and troubleshooting skills; proficiency with Microsoft Word, Excel, and MS Project.
• Experience writing JHAs, MOPs, technical reports, and procedures.
• Excellent written and verbal communication skills, with outstanding customer relations abilities.
• Ability to train, influence, and motivate team members, and make independent decisions.
• Supervisory experience, including interviewing, hiring, training, and performance management.
• NETA/NICET Level 2 or 3 certification preferred.
• Must be a U.S. Citizen.
• Ability to travel as required by the position.
• Physical ability to move objects up to 50 pounds, stand, walk, stoop, kneel, crouch, crawl, and climb as needed; vision requirements include close, distance, color, peripheral, and depth perception.

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance
• Flexible Spending Account options
• 401(k) plan for retirement savings
• Employer-paid life and disability insurance
• Paid time off
• Employee referral program
• Employee Assistance Program (EAP)