Network/System Administrator I (Patch Management)
- Utilize MECM, Microsoft Intune and Tanium to deploy updates and applications to endpoint devices.
- Reporting on software deployment status.
- Utilize BMC Remedy or ServiceNow to troubleshoot and resolve customer tickets associated with software deployment and agent health.
- Document procedures, configurations, and security events related to Patch Management for knowledge sharing and training purposes.
- Performing tier 2 troubleshooting for Client agent and software deployment issues.
- Provide guidance to base level techs on how to resolve vulnerabilities
- The primary shift for this position is Tuesday - Saturday 2100 – 0700; however, this is a 24/7/365 mission and people to work on Day, Swing, and Mid shift are needed. Rotating shift may be required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
- Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant
- Understanding of vulnerability management processes
- Knowledge about computer vulnerabilities and remediation
- Experience with Windows updates, software installation and managing end user devices
- Ability to troubleshoot Microsoft Endpoint Configuration Manager (MECM) client issues
- Ability to review Tenable scan data to determine vulnerability resolution
- The ability to read and understand PowerShell scripts
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to review installation logs and troubleshoot application deployment issues
- Ability to perform mass software deployments across a large enterprise environment
- Experience with Tanium
- Strong mentorship skills
- Requires a bachelor's degree or its equivalent, and 2 - 4 years of related experience
- Desired: Direct experience with MECM, Intune, or Tanium
- Desired: Active Secret
- Security+, or other qualifying IAT II certification
- Microsoft 365 Certified: Endpoint Administrator Associate
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