Service Specialist and Admin
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About the Role
At Mr. Rooter Plumbing of Virginia Beach, were more than pipes and drains were in the business of people. As a Service Solutions Specialist , youll be the first voice and lasting impression our customers experience. From answering calls to scheduling appointments to recommending the best solutions, your goal is to help homeowners feel confident, cared for, and fully taken care of. This role is perfect for someone who thrives in a fast-paced, customer-first environment and loves wearing multiple hats part problem-solver, part scheduler, part product expert. Key Responsibilities
- Inbound Call Handling: Answer incoming calls with a warm, professional tone; understand the customers needs and offer immediate support or guidance
- Service Scheduling: Book, reschedule, and manage service appointments for both residential and commercial customers, including maintenance plan visits
- Inside Sales: Identify upsell opportunities, present service packages, and educate customers on available products such as smart leak detectors, water filtration systems, or maintenance memberships
- Outbound Calls: Follow up with customers on estimates, post-service satisfaction, and maintenance reminders
- Marketing Support: Assist with seasonal campaigns, email/SMS follow-ups, review requests, and light social media or CRM support
- Administrative Tasks: Maintain accurate records in CRM, process service agreements, assist with daily office admin operations as needed
- Have 13 years of customer service, dispatch, or inside sales experience
- Thrive in a fast-moving office with phones ringing and schedules shifting
- Are tech-savvy and comfortable using scheduling/CRM platforms (ServiceTitan experience is a plus)
- Communicate with warmth, clarity, and professionalism
- Love creating solutions and taking ownership of a great customer experience
- Are detail-oriented, organized, and can multitask with a smile
- Competitive hourly pay + performance-based bonuses
- Health, dental & vision benefits
- PTO and paid holidays
- Supportive team culture that values growth and personal development
- Opportunities to grow into dispatch, inside sales, or office leadership roles
We believe in doing good work that matters for our customers, our community, and our people. When you join Mr. Rooter Plumbing of Virginia Beach, youre not just taking a job youre becoming part of a team that values integrity, hustle, and heart. Ready to help us serve our neighbors and grow our impact? Apply today and lets build something great one call at a time.
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