Deposit Operations Associate

We have an outstanding Contract position for a Deposit Operations Associate to join a leading Company located in the Glen Allen, VA surrounding area.

This position requires an intermediate to advanced understanding of deposit products and foundational deposit industry experience. The Deposit Operations Associate II supports our customers' deposit servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of theteam and business. The incumbent directly interacts with internal customers and prioritizes delivery ofan excellent experience, usingstrong communication and diplomacy skills, while simultaneously managing a variety of standard deposit servicing activities.

Responsibilities:

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other teammates within the team
• Understanding assigned processes and procedures as they relate to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within the assigned function
• Performs all other job duties as assigned
• Provide a high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for the entire process from receipt of work to resolution and closure
• Provide recommendations on areas of opportunities
• Intermediate understanding of deposit maintenance requests and the ability to apply language to system entries
• Perform intermediate to advanced deposit maintenance (demand deposits, savings, and time deposits)
• Perform deposit maintenance quality assurance functions
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate in assigned projects
• Identify risk and escalate concerns through proper channels
• Develop and maintain knowledge of bank products, services, and other lines of business
• Ability to learn and adapt to changing procedures and systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Ensures all documents are received and accurate before archiving
• Performs Quality Control review on imaged documents
• Understanding of debits and credits
• Understanding basic General Ledger Entries
• Ability to utilize multiple systems for researching
• Process complex Exception Items (Positive Pay Exception Items, Stop Suspects, RIP, Unposted, adjustments)
• Participate in the production of year-end regulatory tax reporting and corrective reporting
• Perform ICS/CDARs boarding to core operating systems with accuracy
• Understanding and approving transactions for the Deposit Operations Associate I
• Researching more complex transactions
• Imaging of deposit and loan documents
• Manage all incoming and outgoing mail
• Process legal documents (subpoenas, garnishments, liens, levies, dormancy, escheatment)
• Basic reconciliation of deposit accounts

Basic Hiring Criteria:

• High School diploma or equivalent
• Minimum 2 years of deposit servicing experience or 3 years of operations or related experience
• Banking, accounting, or finance experience required

Desired Qualifications:

• Intermediate experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail-oriented and quality-focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Able to handle and prioritize multiple assignments
• Experience with deposit operations processes