Legal Support Specialist

Our ideal Legal Support Specialist will ensure all court-related documents are accurately prepared, processed, and tracked, supporting timely, compliant actions across liens, garnishments, judgments, and repossessions. Our Legal Support Specialists collaborate with internal partners and courts while maintaining a high standard of accuracy, confidentiality, and service.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Responsibilities

• Prepare, review, and process court filings (e.g., Motions for Judgment) and related correspondence.
• Process liens and garnishment answers via mail, fax, and email; update account records.
• Create documentation for bank garnishments; mail paid-in-full/balance letters as requested.
• Assist with scheduling/canceling repossessions and day-of account checks for changes.
• Scan and index legal documents to customer accounts; maintain accurate digital files.
• Provide backup coverage for Bankruptcy and for Virginia Beach/Norfolk courts.
• Respond promptly to emails/voicemails; follow up on internal requests.
• Perform additional duties as assigned by the department manager.

Requirements

Preferred Experience

• 1+ year in collections (preferred, not required).
• Familiarity with civil court procedures and working with attorneys/legal specialists.
• 2+ years of customer service in a fast-paced environment.

Education

• High School diploma or GED required; Associate’s degree preferred.

Work Environment

• On-time, reliable attendance; ability to work overtime as needed.
• Comfortable operating in high-volume conditions with minimal supervision.

Benefits

• Medical
• Dental
• Vision
• Life
• Short term & Long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k