Director, Project Management Office (PMO) - Credit Solutions

Director, Project Management Office (PMO) – Credit Solutions

Position Description
CGI is one of the largest independent IT and business consulting services firms in the world. Through industry expertise, innovative technology solutions, and a collaborative culture, CGI helps clients across industries achieve measurable business outcomes while empowering professionals to build meaningful careers and make an impact.

CGI is seeking a Credit Studio PMO Director to establish, lead, and continuously improve the project management framework across our Credit Studio delivery operations within CGI's US Commercial Services business. Credit Studio is a leading software platform used by financial institutions to support loan origination and debt collection processes. This leadership role will provide governance, strategic direction, and operational oversight across multiple concurrent implementation and Operations & Maintenance (O&M) engagements.

As a senior leader, you will partner with business, delivery, and client stakeholders to strengthen project management discipline across globally distributed teams. You will drive consistency in project planning, reporting, Jira utilization, risk management, and delivery execution while ensuring successful client outcomes. This role requires a strategic thinker who can also operate hands-on when needed, including stepping into Service Delivery Manager (SDM) responsibilities to support new client engagements and business growth.

This position supports teams and clients across the United States, Canada, the United Kingdom, and India. The role may be performed remotely within the United States or from CGI's Fairfax, VA office.

Your future duties and responsibilities
• Establish and lead the Credit Studio Project Management Office, defining governance standards, methodologies, and delivery best practices
• Develop and implement portfolio-level reporting frameworks that provide visibility into project health, delivery performance, risks, and resource utilization
• Partner with executive leadership to align project portfolios with strategic business objectives and client priorities
• Drive continuous improvement across project delivery processes, Agile practices, and operational execution
• Establish meaningful KPIs, dashboards, and metrics to support informed decision-making and performance management
• Lead proactive risk identification, dependency management, and mitigation planning across multiple concurrent initiatives
• Coach, mentor, and elevate the capabilities of Service Delivery Managers, project managers, and delivery teams
• Improve Jira utilization, reporting consistency, sprint management, and project transparency across global teams
• Collaborate with cross-functional stakeholders to ensure successful implementation, product delivery, and O&M outcomes
• Serve as an SDM or delivery leader when necessary to support new client implementations and business expansion opportunities

Required qualifications to be successful in this role
• 10+ years of experience leading Agile software development projects within large-scale, multi-team delivery environments
• Proven experience establishing, managing, and evolving a PMO, governance office, or similar program management function
• Demonstrated success managing complex project portfolios across software implementations, product delivery, and Operations & Maintenance engagements
• Strong expertise in Agile methodologies including Scrum, SAFe, Kanban, and hybrid delivery models
• Hands-on experience with Jira and Agile project management tools, including reporting, workflow optimization, and governance
• Experience developing executive-level reporting, project metrics, dashboards, and portfolio management frameworks
• Strong leadership, stakeholder management, communication, and organizational skills
• Experience working with globally distributed teams across multiple time zones and geographies
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience
• Ability to operate effectively at both strategic and tactical levels within a fast-paced delivery organization

Desired qualifications

• Experience supporting financial services organizations, lending platforms, loan origination systems, credit systems, or collections platforms
• Project Management Professional (PMP) certification
• Agile certifications such as Certified ScrumMaster (CSM), SAFe, or PMI-ACP
• Experience supporting software product organizations with client-facing implementations
• Strong analytical and problem-solving capabilities with a focus on operational excellence

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $127,500.00 - $267,800.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.