Benefits Program Specialist III - CQI Records Reviewer

Benefit Program Specialist III

Location: Virginia Beach

About the Role

We are seeking a highly skilled and detail-oriented Benefit Program Specialist III to support quality assurance, compliance, and program improvement efforts across TANF, SNAP, and/or Medicaid programs. This role is ideal for someone with deep eligibility experience who enjoys problem-solving, coaching others, and ensuring program integrity.

Please: only apply if you have SNAP and state system knowledge.

Key Responsibilities

Quality Assurance & Case Review

• Conduct on-site case reviews for Benefit Programs staff to measure, evaluate, and ensure quality performance and compliance with state and federal regulations.

• Review cases for accuracy, identify significant errors or trends, and determine whether issues stem from the section, unit, or individual staff.

• Document findings and compare results with established program guidelines.

• Conduct entrance and exit conferences for scheduled case reviews.

Training, Support & Technical Assistance

• Provide consultation and technical assistance on program policies, regulations, and procedures.

• Deliver refresher training based on case review findings.

• Assist with planning and administering policy tests related to Benefit Program areas.

• Support recruitment and selection of new Benefit Program Specialist team members.

Program Evaluation & Audit Support

• Serve as a team member for SNAP Management Evaluation (ME) Reviews, Regional Reviews, and Audits.

• Conduct research and investigate problematic areas to prepare for state and regional reviews.

• Collaborate with external partners to address error-prone program areas and support corrective action plans.

Policy & System Expertise

• Serve as a resource on eligibility requirements, policy interpretation, and VaCMS troubleshooting.

• Resolve discrepancies internally before escalating to regional or state-level staff.

• Monitor program operations and staff performance to ensure quality standards are met.

• Act as a lead worker, providing guidance and support to team members.

Minimum Qualifications

• A combination of education beyond high school and/or experience equivalent to seven (7) years in roles requiring knowledge of eligibility programs (e.g., Eligibility Worker).

• Equivalent combinations of training and experience that demonstrate the required knowledge, skills, and abilities will be considered.

Preferred Skills

• Strong understanding of TANF, SNAP, and Medicaid eligibility policies.

• Experience conducting case reviews or audits.

Abacus Corporation is a family-owned leader in workforce and talent solutions with over 80 years of experience. We specialize in connecting skilled professionals with direct hire opportunities across industries like industrial, security, healthcare, finance and professional services.

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• Excellent analytical, communication, and problem-solving abilities.

• Ability to work collaboratively across teams and with external partners.

• Proficiency with VaCMS or similar eligibility systems