Client Services Representative

About the Role

Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative (CSR) to join their collaborative and growth-oriented team. This role is central to delivering exceptional client service while supporting senior advisers and internal operations.

Key Responsibilities

Client Support & Engagement

• Serve as a primary point of contact for clients via phone and in person

• Process new account applications and service requests with accuracy and efficiency

• Research and resolve client account inquiries

• Proactively engage clients through thoughtful outreach and relationship-building initiatives

Adviser & Operational Support

• Coordinate and schedule adviser meetings and appointments

• Prepare financial planning documents and client meeting materials

• Maintain and update CRM systems (Redtail)

• Utilize industry platforms such as Albridge, FI360, and NaviPlan

• Collaborate with compliance, operations, and external custodians (including Pershing) to support account management

Team & Administrative Support

• Answer phones, greet clients, and manage general administrative duties

• Assist with planning and logistics for team events

• Contribute ideas to enhance client service and internal processes

• Perform additional duties as assigned

Requirements

Qualifications

Required:

• Minimum 3 years of experience in a Client Service Representative role or similar position

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint)

Preferred:

• Active Series 7 and 63 licenses

Skills & Attributes:

• Exceptional organizational and communication skills

• High attention to detail and commitment to accuracy

• Ability to manage projects independently and follow through

• Professional demeanor and presentation

• Strong sense of ownership and responsibility

• Commitment to confidentiality
  

Benefits

Benefits: Comprehensive medical, dental, and vision coverage; 401(k); short- and long-term disability; life insurance

This is an excellent opportunity to contribute meaningfully within a client-focused financial services environment that values professionalism, collaboration, and growth.