CX (Customer Experience) Data Analyst Internship
- Assisting with website data collection, cleaning, and organization to support customer experience initiatives.
- Creating data visualizations, dashboards, and presentation materials to share insights with internal teams or clients.
- Helping to design and evaluate experiments or A/B tests to drive measurable improvements in CX.
- Conducting research on best practices in customer experience measurement and analytics.
- Translating data findings into actionable recommendations in clear, logical language.
- Participating in internal reviews and collaborative brainstorming sessions.
- Performing ad hoc analytical tasks based on your skills and Reingold’s needs.
- The ideal candidate will balance a technical skillset with the writing, design, and storytelling skills needed to help stakeholders quickly see what’s happening, why it matters, and what to do next.
- Coursework or formal training in data analysis, statistics, social science, business, or another analytical field.
- Familiarity with spreadsheets (Excel/Google Sheets) or data analysis tools.
- Demonstrated attention to detail.
- Strong oral and written communication skills, including ability to explain data concepts to non-experts.
- Excited to learn new things and tackle open-ended questions.
- Ability to thrive under pressure and meet deadlines.
- Curious, logical, and analytical mindset.
- Data visualization tools (Tableau, PowerBI, Google Data Studio, etc.).
- Coding or scripting languages such as SQL, Python, or R.
- Customer experience metrics (NPS, CSAT, etc.) or CRM systems.
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