Senior Unified Communications Engineer

Program Overview

Peraton provides a secure, worldwide, high-performance communications network comprised of real-time interactive applications operating over a dedicated IP backbone with secure services for complex national and worldwide executive-level communications. Peraton provides the O&M of the network infrastructure and its components, integration for development of hardware and software solutions, and task support for the delivery of system, network, software, and security solutions.

About The Role

Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.

Peraton is seeking an experienced Senior Unified Communications (UC) Engineer, to join our dynamic Network and Unified Communications Architecture team of network and UC engineers in Arlington, VA. This engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints. The UC engineer will be part of a maintenance team responsible for the installation, configuration, optimization, and testing of network, video, and phones services used on a government network.

The Senior Unified Communications Engineer is responsible for but not limited to:

• Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
• Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
• Conduct testing and configuration of existing VTC hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
• Perform patch and firmware upgrades of VTC devices, break/fix support and daily operations and management support, including on-site assistance for special events.
• Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
• Testing and evaluation of video endpoint devices and associated peripherals.
• Documentation and reporting of all associated testing activities.
• Develop and provide training to end users on the various endpoint devices.

Qualifications

Required Qualifications:

• An active/current Top Secret/SCI security clearance is required.
• Bachelor’s degree in Computer Science or related field and 12 years of related experience or a commensurate combination of education, training and experience is required; or a Master’s degree and 10 years of relevant experience; or an Associate’s degree and 14 years of relevant experience; or a High School Diploma/GED and 16 years of relevant experience in the above-cited duties may be substituted in lieu of a completed higher education degree.
• An active Cisco Certified Internetwork Expert (CCIE) certification.
• An active/current DoD 01 compliant IAT Level II certification (CCNA, Security+, etc.).
• At least five (5) years of experience with VOIP Protocols (SIP, H.323), Unified Communications Implementation, Gateway Solution Implementation, PABX / PSTN, Wireshark, SIP, Networking.
• Minimum of three (3) - five (5) years of experience in supporting Cisco CUCM environment for video collaboration.
• Minimum of three (3) - five (5) years of experience in Cisco Telepresence, Video Communications and Meeting Server management.
• Minimum of two (2) years of experience interacting with high profile executives and addressing video conferencing support needs.
• Minimum of two (2) years of experience in working with encoding and decoding streaming technology.
• Minimum of two (2) years of troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment).
• Self-driven and resourceful in achieving goals independently as well as in cooperation with others.
• Flexibility to adjust to changing requirements, schedules, and priorities.
• The ability to socialize ideas, make recommendations, and gather team consensus to move forward.

Desired Qualifications:

• Technical certification in Cisco Voice and Video Engineering.
• Direct experience with Cisco Telepresence Management System, Video Control Server, Cisco Meeting Server, WebEx Pro desktop video systems, and WebEx Pro system CODECs.
• Experience with the ITIL library in support of incident and change management.
• Experience with a maintenance ticketing system to manage incidents and problems.
• Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
• Previous experience supporting a government and/or Department of Defense customer.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.