Senior, Developer Services Specialist

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role The Senior, Developer Services Specialist is responsible for supervising, coordinating and administering developer-funded new water and wastewater system construction programs.Key Accountabilities

• Review and approve new development requests to determine if the proposed system can be adequately served by our existing infrastructure to meet company and regulatory standards, or if improvements are required to extend service.
• Interface with developers, developer engineers/contractors, company engineers and operations associates and state/local regulatory bodies to ensure American Water processes and standards are followed and the installation of new water and wastewater projects are completed efficiently.
• Administer the cost estimation, funding and refund processes of developer-installed and Company-installed water and wastewater construction program for new developments.
• Coordinate with key American Water functional stakeholders, including operations, finance, and customer teams.
• Ensure inspection during construction and that as-built information is recorded and tracked properly.
• Oversee the turnover process to the local operations team.
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Supports manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.Knowledge/Skills
• Knowledge of Engineering principles related to water and wastewater system design and operations.
• Knowledge in utility construction or land development.
• Strong verbal and written communications skills (e.g., report writing, listening, and presentation).
• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key internal and external stakeholders).
• Computer literacy.
• Competent in the use of work processing, spreadsheet, flow-charting.
• Financial analysis skills, including budget management and basic accounting knowledge.
• Ability to work independently on complex projects of large scope.
• Strong quantitative and analytical skills; attention to detail.Experience/Education
• Bachelor’s degree in Engineering, Construction Management, Business Administration, or related field. Relevant work-related experience in lieu of degree may be considered.
• 4+ years’ experience with a bachelor’s degree or 10+ years’ experience without a bachelor’s degree in utility or land development or construction.
• Experience in the water/wastewater field preferred.Certifications/Licenses
• Valid Driver’s LicenseWork Environment
• Standard indoor office environment.
• While performing the duties of this job, occasionally works in construction environments, near moving mechanical parts and in outside weather conditions and could include a work environment where possible exposure to physical hazards, weather extremes, wet and/or humid conditions and chemicals exist.
• The ability to wear appropriate personal protective equipment is required.

Travel Requirements * Up to 5%, as required CompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates