Director of Warehouse Operations

Job Description

Job Description

At C&F Enterprises Inc. we strive to learn, improve, and serve every day. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team-oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

Job purpose

The Director of Warehouse Operations and Logistics is responsible for all areas related to warehouse operations and distribution. This role is responsible for the overall operational administration and management of C&F Enterprises Toano warehouse; assisting in developing and implementing strategies for improving key performance indicators including pick rates, accuracy, incident rates, overtime, and damages/returns; achieving business objectives, ensuring inventory is accounted for in a safe and efficient manner, establishing and maintaining workflow processes as necessary to meet both delivery goals and performance standards; maintain strong relationships with internal and external customers.

Duties and responsibilities

Provides strategic leadership for integrated logistics, supply chain management and distribution operation for the company.

Assist in the implementatio0n of all warehouse operations, including logistics, shipping and receiving, safety and emergency action plans.

Champions, initiates, and drives strategic objectives to remove barriers and adapt current process to facilitate improvement and change management.

Drives culture of accountability through daily assessments and operational evaluation.

Provides leadership through effective communications, coaching and development while comparing results to goals and taking appropriate action to correct when necessary.

Establishes effective procedures and controls for the safe and efficient movement of inventory including; customer service, inbound/outbound rack handling, warehousing, packaging, shipping, storage of finished racks, transportation management including carrier selection/agreement management.

Supports maintaining a safe working environment and focuses on safe work habits; ensures adherence to established procedures to ensure C&F Enterprises safety guidelines are followed.

Ensures an accurate inventory of products at all times through a maintained inventory control system.

Develops documents and executes standard operating procedures.

Cultivates a high performance, result-oriented culture by maintaining positive working relationships with all internal and external customers.

Responsible for managing and growing customer-focused team members.

Leads the development of and maintenance of the logistics policies and guidelines.

Drives continuous improvement on established logistic strategies and implements value-added logistic services.

Coordinates with vendors to manage activities in order to meet service level expectations.

Ensures that logistics are in compliance with United States Customs and Border Protection regulations.

Transforming and improving the information flow, system, tools and process related to the physical movement of product.

Drives key performance indicators (KPIs) and continuous improvement throughout the logistics operations and service provider supply base.

Manage all aspects of people development for logistics personnel.

Create and implement effective strategies and lead teams toward achievement of business and warehouse objectives; aligning with Department Leadership Teams.

Establish long- and short-term strategies of operations including training, development, process improvement, over a broad spectrum of support needs.

Provides guidance and direction to Supervisors in the overall performance management of employees.

Responsible for the performance review evaluation process for Logistics team.

Maintains current knowledge of industry trends, market activities, and competitors.

Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.

Demonstrates a commitment to C&F Enterprises, Inc. core values.

The position responsibilities outlined above are in no way to be construed as all encompassing.

Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Exceptional customer service capabilities

Demonstrated high proficiency in Microsoft Office- Excel

Excellent oral and written communication skills

Possess analytical thinking and problem-solving skills

Impeccable time-management, organizational and attention to detail skills

Knowledge in home fashions, gifts, textiles or retail industries, a plus

Competencies

Positive Energy Level

Customer Relationships

Team Player

Training Skills

Results oriented

Independence

Qualifications

A 4-year degree in Supply Chain Management, Business Operations, Finance and/or equivalent experience

10 or more years in warehouse operations management experience

Ability to quickly learn and use a variety of system tools

Individual will need to develop significant expertise in multiple systems that are critical to analyzing and influencing the daily Distribution business

Direct experience with WMS, Apprise, and or other enterprise systems is required.

Ability to work collaboratively across department functions

Demonstrated leadership skills; proven ability to influence cross functional teams

Demonstrated ability to influence desired outcomes through direct and indirect resources

Willing and able to travel in between warehouse locations

Physical requirements

Sitting, Standing Walking

Lifting: Raising or lowering an object from one level to another (includes upward pulling)

Carrying, Pushing, Pulling boxes and orders up to 75 lbs.

The successful candidate must be able to pass a pre-employment background check and drug screening.

**No Recruiters/Agencies

** No relocation assistance provided by employer