ServiceNow Technical Program Manager
- Support delivery of a large ServiceNow program, ensuring contract commitments, client expectations, and delivery milestones are met
- Provide delivery oversight and technical guidance for ServiceNow solutions across design, build, and implementation activities
- Engage client leadership, including group chiefs and directors, to communicate program updates, align priorities, and address risks and dependencies
- Manage project planning, integrated roadmaps, delivery sequencing, and execution across multiple workstreams and applications
- Partner with development teams, functional leads, and stakeholders to translate client needs into delivery plans and support contract management, performance tracking, and operational oversight
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
A successful candidate would possess these skills:
- Bachelor's degree required.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Active TS SCI w/ Polygraph security clearance required
- 5+ years of professional experience in IT, digital transformation, enterprise platforms, or related technology delivery roles.
- 5+ years of IT program or project management experience supporting complex technology implementations with multiple stakeholders and workstreams.
- 2+ years of ServiceNow experience supporting platform delivery, implementation, enhancement, or modernization efforts.
- 2+ years of experience providing technical guidance to development teams or reviewing technical solution approaches in a ServiceNow or enterprise platform environment.
- Ability to work onsite 100% of the time in Chantilly, VA
- 2+ years of experience managing ServiceNow implementations or enhancement programs.
- 2+ years of hands-on or advisory technical experience related to ServiceNow platform capabilities, solution design, or implementation oversight.
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