Travel Experience Coordinator - Deliver Exceptional Customer Service!
Based in Richmond, Virginia, this role supports travelers by planning journeys, answering inquiries, and ensuring each travel experience is seamless and memorable. The position combines a passion for travel with strong interpersonal and customer service skills to deliver personalised guidance and coordination for clients, including those in Richmond and the surrounding Mid‑Atlantic region.
- Collaborate with clients to understand travel goals and preferences
- Develop and coordinate travel plans and itineraries tailored to client needs
- Provide timely responses to client questions and resolve service issues
- Ensure logistical details are managed for smooth travel experiences
- Maintain accurate records and use digital tools to manage bookings and communications
- Work independently and as part of a team to deliver consistent, high‑quality service
Qualifications:
- Enthusiasm for travel and exploration
- Strong customer service and interpersonal skills
- Excellent written and verbal communication
- Detail‑oriented and well organized
- Friendly, approachable, and energetic demeanour
- Comfortable using digital tools and online platforms
- Able to work independently and collaboratively
Benefits:
- Flexible schedule with location independence
- Opportunities to build relationships with travel enthusiasts in Richmond, Virginia and the broader Mid‑Atlantic region
- Access to travel resources and regional destination knowledge
- Professional development in customer service, travel planning, and coordination
- Supportive team environment that encourages creativity and innovation
- Participation in a growing organisation that values exploration and learning
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