ServiceNow CMDB Architect/Product Lead

*We are unable to sponsor as this is a permanent Full time role*

*5 Days Onsite*

A prestigious company is looking for a ServiceNow CMDB Architect/Product Lead. The architect will focus on CMDB architecture, operational and governance strategy, Service Mapping, Discovery, ITSM, ITOM, Workflows, etc.

Responsibilities:

• Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture.
• Responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.
• The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture.
• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Develop the most effective technical solutions to meet business requirements.
• Assist in risk assessment, issue management, and mitigation activities.
• Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities.

Qualifications:

• B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
• 8-10+ years' overall experience in software development, design, and architecture
• 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology
• 8+ years' experience in Agile practices, building software in an enterprise environment.
• Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
• Experience with distributed systems, enterprise communications patterns & open standards like APIs
• Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.