Parts Associate

Job Description

Job Description

Description:

Front Royal Ford is looking for an experienced Parts Counter Associate to join our parts team! Here at Front Royal Ford, we value our employees, and offer loyalty, a great working environment and ongoing training. You must be a team player who can greet and interact with customers to understand their parts & service needs with a warm and friendly persona. We strive to ensure customer satisfaction at the highest level.

Parts Job Responsibilities:

• Oversee the parts sales process from start to finish.
• Communicate with customer on parts status.
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high-level service to internal and external customers.
• Pulls and fills orders from stock.
• Maintain a weekly bin check to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on the service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.
• Ability to lift 50 lbs.
• Must be dependable.

Qualifications:

• Automotive experience and parts knowledge is a plus
• Flexible work schedule will include some Saturdays
• High School Diploma or equivalent
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Capability to calculate figures and amounts such as discounts, interest, and commissions.

What We Offer:

• Medical, Dental and Vision insurance options
• Life and Disability insurance
• 401(k) Plan with company match
• Paid time off and vacation
• Training pay & competitive commission
• Family-friendly atmosphere and flexible schedule
• Growth and advancement opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services