Manager ServiceNow Sprint

***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

This is your chance to be a part of an in-house Technology team that's creating modern technologies revolutionizing the hospitality industry around the world! As a Manager ServiceNow Sprint , you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Directory and Collaboration Services team reporting to the Director, Identity & Access Management, you will support ServiceNow demand management and projects including ServiceNow upgrades, system integrations, new feature implementations, etc.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Participate in the end-to-end implementation planning, release management, communication, and change management processes, delivering technology solutions following Hilton's software development life cycle methodology.
• Coordinate elements of the TD&CS demand management cycle, including grooming requirements, assessing level of effort, monitoring development capacity, and managing delivery of work-in-progress.
• Translate requirements into technical specifications and illustrations of workflow, data flows, and AI capabilities to confirm future state functionality and enable quality development of modern solutions.
• Develop and execute test plans for assigned technology initiatives.

How you will collaborate with others:

• Create change management materials and compliance monitoring tools to support enterprise-wide adoption of policies, standards, processes, and controls related to ServiceNow solutions.
• Co-lead meetings with TD&CS partners (ServiceNow, M365, IAM, etc.) and manage follow up actions, team communications, and project/system documentation.

What deliverables you will take ownership of:

• Compile data for important metrics and performance indicators across the TD&CS portfolio; develop and execute remediation plans to identified gaps.
• Build reporting to support global TD&CS production operations, including ServiceNow, Identity & Access Management, Enterprise Directory, and Microsoft Cloud services.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of professional work experience in Technology or related field
• Three (3) years of ServiceNow or other enterprise platform experience including configuration, testing, delivery and integration
• Three (3) years of experience working with both functional and technical decision-makers
• Experience documenting business processes within enterprise-level companies
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Seven (7) + years of professional work experience in Technology or related field
• Three (3) + years of Management Experience
• Knowledge of the hospitality industry and common hotel related business processes / functions

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.