Production Project Manager II

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Overview

To plan, manage, and execute all aspects of print and direct mail production in support of Navy Federal Marketing to ensure collateral is produced accurately to meet quality standards, budgets, and deadlines, which includes speed to market, intelligent print quantities, cost savings and price breaks. Works on assignments requiring considerable judgment and makes recommendations for solutions.

Responsibilities

• Ensures effective management of print and direct mail projects from inception through implementation, including multi-effort direct mail campaigns, branch openings, direct reprints, branch campaign materials, tax-related mailings, event collateral and monthly matrix mailings
• Defines, develops and executes print and direct mail project plans, including scope definition, expectations, activities, cost estimates and schedules
• Works with the business group to determine and understand business requirements
• Establish cost savings by finding alternative print options and other efficiencies such as gang printing; decreased waste reduction of stock and managing transition of new versions
• Create purchase requisitions, track expenses and reconcile/approve print invoices
• Manages print projects from concept through the planning, analysis, design, testing, implementation and transition phases
• Develops clear and concise "big picture" of projects within Navy Federal organizational goals
• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables and training
• Manages project budgets including risk and impact of changes to project plans
• Identifies and minimizes project risks or constraints that would impact project deliverables
• Identifies, communicates and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives
• Maintains/archives project documentation
• Ensures project deliverables are met in accordance with customers' expectations
• Sets, manages and communicates client expectations for the project
• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards
• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules
• Monitors and controls risks to ensure timelines are met and project goals are attained
• Facilitates project team and client meetings for the resolution of project issues
• Provides project status reports to management
• Works closely with Procurement and print and direct mail vendors to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects and risk management
• Manages contracts' quality assurance, including contract administration and execution
• Manages contract budget, cost control mechanisms and Change control
• Serves as primary point of contact for print and direct mail project management and related issues.
• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements
• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes and executes the training plan
• Manages, executes, and communicates project plan, changes, direction, approach and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders
• Establishes team objectives and assignments, reviews work products and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals
• Promotes team building and skills development of project team members
• Manages multiple, moderately complex print and direct mail production projects
• Solves moderate to complex print and direct mail production-related problems
• Creates purchase requisitions, track expenses, and reconcile/approve print invoices
• Interacts effectively with managers and division/department management concerning projects
• Participates with division/department management in researching and selecting vendors
• Recommends improvements across division/department lines
• Builds relationships with management and key stakeholders
• Assists management with preparation of annual budgets (AFP) and reprojections and designs, analyzes and prepares customized budget reports
• Lead onboarding and management of direct mail and print vendors
• Manages relationships with vendors, including contract definition, monitoring and issue resolution
• Performs other related duties as assigned

Qualifications

• Experience leading and/or managing small projects or portions of larger print and direct mail projects
• Experience participating in, and/or managing, cross-functional, multi-dimensional teams and projects
• Solid knowledge of print and direct mail project lifecycles, project management methodologies and business requirements analysis
• Significant experience creating direct mail and print specifications and overseeing processes related to print production, direct mail operations, workflow, supply chain management and postal formats and regulations
• Proven proficiency with data querying, reporting, forecasting, budgets and costs analysis, including the ability to clearly present findings and alternatives to influence management decision-making
• Experience in purchasing and contract principles/terms/conditions, written bid/proposal preparation and purchasing for print and direct mail
• Experience in editing copy and proofreading marketing material
• Experience handling multiple tasks simultaneously in a demanding, fast paced environment, while maintaining accuracy with attention to detail and meeting deadlines
• Experience working with all levels of staff, management and vendors
• Knowledge and understanding of contracts, including language, intricacies, scope and risk management
• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database and project management applications)
• Strong planning, organization and problem solving skills
• Demonstrated skill in leading, guiding and mentoring others
• Strong interpersonal, verbal and written communication skills
• Demonstrated skill in effectively building relationships with and influence team members, management, vendors and a diverse group of stakeholders
• Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management
• Bachelor's degree in a related field or the equivalent combination of education, training or experience

Desired Qualification(s)

• Knowledge of Navy Federal's, or other financial institutions', operations
• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards
• Extensive experience managing multi-disciplinary project lifecycles for financial institutions
• Advanced Degree in Business, Management, Economics, Finance or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.