AAA Retail Store Manager

What we can offer you:

• Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
• Competitive Pay
• Medical, Dental, Vision and Prescription coverage
• 8 Paid Holidays
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%

The primary duties of a Retail Store Manager are:

• Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services.
• Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.
• Oversee the day to day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader.
• Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Identify and develop external relationships within the community to generate business and enhance the AAA image within the community.
• Coordinate with Travel Services and/or Distribution Marketing to coordinate promotional events.
• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
• Participate on special project teams and represent the store, district, or region on company-wide committees or work groups.

Minimum Qualifications:

• Bachelor's Degree or equivalent.
• Five (5) to six (6) years of business experience which includes at least two (2) - three (3) years of supervisory experience. Background in Human Resources functions is not required but is a plus.
• Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet based computer programs.
• Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position.
• Must pass state requirements for Tag and Title processing applicable states.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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