DCJS ARMED certified QAO - Quality Assurance Officer

Job Description

Job Description

DCJS ARMED certified QAO - Quality Assurance Officer

QUALITY ASSURANCE OFFICER

Job Title: Quality Assurance Officer (QAO)

Reports to: QAO Supervisor/Director of OPS Hours: 40

Status: FT Hourly (non-exempt)

Essential Functions and Responsibilities:

1. 1. To visit and do a quality assurance inspection of each manned site on a regular basis for compliance with all policies and procedures.
   2. To Document all Site Visits in E-Hub and/or Complete Report.
   3. To provide emergency relief to officers as needed. All Quality Assurance officers will receive 3-5 days of training with a Senior QAO.
      DUTIES:
      
   4. 1. To assure that we are providing a quality service to our customers meeting all our commitments and duties.
      2. To Train/Guide and Mentor the Security officers with their job duties and responsibilities.
      3. To be an immediate response service when requested by any of the dispatchers or operations management team.
      4. Full time QAO’s will typically work a regular 40-hour work week but may also require additional hours as necessary to accomplish the essential functions of the job and/or special needs of the company and its clients. This will include evening, nights, weekends, and during times of inclement weather, and emergencies.
   5. 1. To visit and do a quality assurance inspection of each manned site on a regular basis for compliance with all policies and procedures.
      2. To Document all Site Visits in E-Hub and/or Complete Report.
      3. To provide emergency relief to officers as needed.
   6. 1. To fill certain positions because of unexpected openings. Dispatch and operations will do everything to make sure you get relieved so you can continue with Quality Assurance duties outlined in this SOP.
      2. Upon Arrival at the site, inspect the officer, and make sure they have a complete understanding of their job duties and the SOP on site.
      3. To train new officers on site duties and the use of Complete Report/Silver Trac & Ehub.
      4. To report back to the appropriate account manager any disciplinary issues found during a visit with an officer. Quality Assurance officers will never discipline or remove someone from post without proper approval from the account manager or the on-call manager.
      5. To Provide routine tasks as requested.

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Top Guard Security is the leading security guard service provider for the Virginia Peninsula, the Southside, Tri-Cities, and Chester. Top Guard offers unarmed and armed security officers and mobile patrol services to industrial and manufacturing facilities, commercial properties, local and federal governments, residential communities, health care and retail establishments. Top Guard is Hampton Roads, Virginia's largest privately-owned security firm with 900+ employees and the largest woman-owned firm in the region. Its clientele represent the finest businesses, financial institutions, shopping centers, world-class manufacturers, communities and universities. Municipal, State and Federal contracts represent the backbone of Top Guard's regional dominance. Top Guard's size, experience and extraordinary level of service make it the region's choice for private security. Top Guard's commitment to superior security services begins with a commitment to its employees. We understand the critical role that a security professional plays in the overall success of a facility and we are devoted to hiring high caliber employees who are intelligent, capable, and dedicated individuals. Candidates are carefully selected by an experienced recruitment staff committed to finding those individuals who meet Top Guard’s rigid employment standards. Through training, performance evaluations, and quality assurance measures, we ensure that security officers maintain standards consistent with Top Guard's stringent requirements.