Public Safety Communications Officer/Dispatcher
- Dispatch appropriate public safety personnel, including police, fire, and EMS units, based on call information.
- Monitor radio frequencies and coordinate response activities with field units.
- Relay critical information to responding units and maintain clear, concise communication.
- Input and update information in the computer-aided dispatch (CAD) system to track units, incidents, and resolutions.
- Provide pre-arrival instructions to callers in emergency situations, such as CPR guidance or evacuation steps.
- Dispatches police officers, officials and emergency management personnel to calls for service. Monitors, controls and coordinates the response and ensures the safety and accountability of all personnel in the field, by tracking location and status and frequently checking their welfare. Updates the CAD with pertinent information pertaining to all calls for service until the call is closed and files it for historical purposes.
- Follow established protocols for call handling and dispatching to ensure the safety of first responders and the public.
- Communicate with neighboring agencies and jurisdictions as needed for mutual aid requests.
- High school diploma or equivalent (required); additional education in communications, public safety, or a related field is a plus.
- Required: One year of prior experience in dispatch and/or telecommunications in a public safety setting
- Strong verbal and written communication skills, with the ability to remain composed in high-stress situations.
- Proficiency with computers and technology, including CAD systems, radio systems, and Microsoft Office applications.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Must pass a thorough background check, drug screening, and psychological evaluation.
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