Manager, Engineering (Charlottesville)

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the worlds leading brands to build and design digital flagship products crucial to our clients business needs. Were a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients .

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Check out what some of us love about working at WillowTree here .

Location & Flexibility

Our Engineering Managers are integral parts of our Delivery team at WillowTree, a TELUS Digital company. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity [Tuesdays, Wednesdays, and Thursdays] . This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

The Opportunity

As an Engineering Manager , youll be a manager of a cross-functional team (e.g. engineers, product, program management) building amazing digital products for our clients, and youll help them achieve their personal and professional goals. Youll also drive the team and our clients to use cutting-edge techniques and processes for software delivery, and use your technical prowess to shape the solutions we create. Success looks like an energized, happy team building high-quality software for eager, engaged client stakeholders.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

• Collaborate and communicate with teams and clients to deliver software in an agile environment.
• Manage a team of Software Engineers building digital projects, providing regular growth opportunities through goal-setting, coaching, and feedback.
• Own delivery of digital products, ensuring durable, secure, scalable, and thoroughly tested code.
• Simplify and communicate about complex problems around technology, business process, user experience, and development tasks with a variety of external and internal stakeholders.
• Regularly stay current on new technologies, technical approaches, and managerial techniques.
• Visit clients, up to 1-3 days per month, particularly during kickoff or launch periods.

Qualifications

• 5+ years of experience building digital products, and at least 2 years leading a team.
• Familiarity with CI/CD, Agile techniques for managing work, pairing mobbing, and shift left testing.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders.
• Blend together business, user experience, and software project management acumen.
• Have a mindset of motivating clients and 3rd party counterparts to be collaborative partners.
• Professional or personal experience utilizing AI tools.

Bonus Points

• Proficient with one or more of our core technologies (iOS, Android, Web Apps, API Engineering, Software Testing).
• Youve worked in a client services environment (e.g. digital agency).
• Experience conducting interviews and hiring for your team.
• Experience consulting with teams on best practices.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

United States Hiring Range

$145,000 - $189,000 USD

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(USA) Voluntary Demographic Questions

WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. Were deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure were reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select I do not wish to answer. Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.