Office Manager

The Office Manager manages the day-to-day operations of the center, coordinating administrative staff and ensuring patient satisfaction. This position oversees scheduling, billing, compliance, staffing and office maintenance while supporting a positive and efficient work environment.

• Process employee timecards, including tracking vacation and sick leave in the system.
• Hire, train and supervise staff as needed.
• Enter all new hires into UKG and complete I-9 verifications.
• Prepare new employee files, including setting up logins and email accounts.
• Respond to payroll-related questions to the best of their ability.
• Update and maintain employee records, including employment status changes.
• Collaborate with the administrator to resolve complex employee relations issues.
• Evaluate staff performance by monitoring individual work, and gathering feedback from patients, physicians and colleagues.
• Resolve conflicts in collaboration with Administrator.
• Delegates to Clinical, Billing and Front Desk Supervisors as needed.

GENERAL OFFICE ADMINISTRATION:

• Oversees Front Desk Supervisor.
• Oversee the operation of office equipment, including preventative maintenance, repair coordination and submitting IT support tickets as needed.
• Oversee office supply inventories and ordering.
• Conduct special projects as assigned by the administrator and/or physicians.
• Review and submit invoices to Accounts Payable on a weekly basis.
• Conduct Monthly Staff meetings in collaboration with Clinical, Billing and Front Desk Supervisors.
• Ensures that mail is opened and processed.
• Oversees building security and safety. Assists with training staff in proper evacuation procedures.
• Oversees Medical Records requests to ensure timely processing.
• Works with IT to troubleshoot.

JOB REQUIREMENTS:

• Strong leadership skills.
• May require occasional travel and overtime.
• Ability to lift and move medical equipment and supplies.
• Extended periods of walking or standing.
• Proven people resource management; basic knowledge of labor laws needed.
• Understanding of accounting principles.
• Attention to accuracy and details.
• Excellent communication skills, with the ability to prioritize and manage time effectively.
• Dependable and responsive to management direction; flexible.
• Able to improve performance based on feedback and direction given.
• Strong customer service orientation.
• Ability to handle interactions with professionalism and care with both patients and staff bringing issues to a positive resolution.
• Maintain the functionality and cleanliness of the centers.
• Medical office experience highly preferred.
• High school diploma required.
• Bachelor's degree preferred or equivalent experience with minimum one year of experience in health care. $50k - $60k.